Robyn Lefebvre

• Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
• Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
• Tracked substitutions and informed customers of changes.
• Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
• Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Improved overall production efficiency by identifying and resolving quality control issues.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Head of newspaper circulation

Responsibilities included billing of all customer accounts and applying payments

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.