Robyn Lenssen
Summary
Detail-oriented Examiner with 4+ years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and property damage settlement negotiation.
Overview
20
20
years of professional experience
Work History
Claims Examiner
Government Employees Insurance Company, GEICO
05.2019 - 09.2023
- Examined photographs and statements.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Worked with special investigators to discuss claim concerns and set up accident reconstructions, examinations under oath, and additional investigations where needed.
- Interviewed claimants and witnesses to gather factual information to assist with liability investigations.
- Identified suspicious losses and contacted manager for investigative assistance.
- Researched claims and incident information to deliver solutions and resolve problems.
- Finalized property damage limits excess files for insurance claim payment release. Including: preparing pro rata offers, obtaining signed pro rata offers from all involved parties, preparing and sending property damage releases, and obtaining signed property damage releases from all parties.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Barista and Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2010 - 02.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Accurately completed end-of-day financial tasks worth over $4,000.00 of cash and card transactions daily.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Pharmacy Assistant
Haggen Inc
05.2003 - 05.2010
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported operations with filing, copying and faxing.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
Education
Certification - Dental Assisting
Bellingham Technical College
Bellingham, WA2002
High School Diploma -
Mount Baker Senior High School
Deming, WA06.2000
Skills
- Data Verification
- Critical Thinking
- Settlement Negotiations
- Claims Evaluation
- Active Listening
- Liability Determination
- Coverage Assessment
- Relationship Building
- Familiar With Fraud Statutes
- CCC Reports
- Computer Skills
- Claims Processing
Timeline
Claims Examiner
Government Employees Insurance Company, GEICO
05.2019 - 09.2023
Barista and Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2010 - 02.2023
Pharmacy Assistant
Haggen Inc
05.2003 - 05.2010
Certification - Dental Assisting
Bellingham Technical College
High School Diploma -
Mount Baker Senior High School
Similar Profiles
ALEJANDRA PORRASALEJANDRA PORRAS
Liability Claims Adjuster at Government Employees Insurance Company, GEICOLiability Claims Adjuster at Government Employees Insurance Company, GEICO
Jose VelasquezJose Velasquez
Senior Software Analyst \ Telecom Engineer at GEICO, Government Employees InsuranceSenior Software Analyst \ Telecom Engineer at GEICO, Government Employees Insurance
Ondrae OwensOndrae Owens
Escrow Support Specialist (Subject Matter Expert) at OS National Title CompanyEscrow Support Specialist (Subject Matter Expert) at OS National Title Company