Robyn Lewney
Richmond,BC
Summary
I am a dedicated candidate eager to leverage my knowledge in relationship building and team development. Skilled in motivational and supportive leadership, as well as collaborative on group projects.
My extensive experience with medical files assures patient confidentiality and privacy as priority, while also providing empathy and respect in sensitive matters. My ability to be pro-active in potentially contentious issues prevents conflict and complaints.
I am excited for the opportunity to discuss this role further, and to learn more about First Nations Health Authority.
Overview
24
24
years of professional experience
Work History
Field Case Manager
Cencora - AbbVie Care
08.2022 - Current
- Develop strong relationships with referring Physicians through field visits, virtual meetings and other communications
- Liaise with referring Physicians on patient enrollments, medical criteria and support available to patients
- First point of contact for all Physicians
- Work with public and private insurers to secure coverage
- Provide leadership, guidance and support to staff members
- Develop and implement training programs for staff, mentor and train hew hires
- Research best practices and develop strategies to improve program outcomes
- Lead teams in driving successful patient outcomes by prioritizing standard of care and best practices
- Prioritize tasks within a very high caseload
Personal Care Specialist
Cencora - AbbVie Care
07.2016 - 08.2022
- Lead Personal Care Specialist (PCS) for British Columbia
- Dedicated PCS for BC Children's Hospital
- Supervised project on transitioning pediatric patients to new medication
- Onboarding of new patients referred to support program
- Educated patients on services and benefits available
- Worked collaboratively with billing, medication, delivery, injection training and other internal departments to start patients on therapy
- Managed patients after start of treatment to increase adherence and compliance
- Managed high volume of incoming queue calls
Social Media Manager
Self Employed
07.2014 - 07.2016
- Increased customer engagement through social media
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Designed and implemented social media strategies to align with business goals.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed relationships with influencers to grow reach of company and create wider visibility.
Executive Assistant/Office Manager
Anglican Diocese Of New Westminster
07.2012 - 07.2014
- Executive Assistant to The Reverend of St. Alban Anglican
- Managed volunteer schedule for the Outreach Drop In Centre, Homeless Shelter and Shower Program
- Prepared meeting minutes for monthly Warden meetings and Annual General Meetings
- Handled confidential and sensitive information with discretion and tact
- Screened calls and emails and initiated actions to respond or direct messages for The Reverend
- Updated Baptism, Wedding and Death records
- First point of contact for the Church
Senior Mortgage Underwriter
Dominion Lending Centres
01.2009 - 10.2011
- Verified integrity of applicants' information to minimize fraud
- Worked with processing team members to communicate errors and obtain missing information for current applications
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies
- Assisted customers with completing loan applications and other paperwork
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
Administrative Assistant
Provincial Health Services Authority
04.2007 - 12.2008
- Scheduled office meetings and client appointments for staff teams
- Assisted development and implementation of new administrative procedures
- Developed strategies to streamline and improve office procedures
- Provided support to 8 internal committees of BC Women's and Children's Hospital
- Coordinated and scheduled large seminars for Physicians
Disability Case Manager
Canada Life
11.1999 - 02.2007
- Explained and evaluated complex disability and health policies to clients
- Provided exceptional customer service and conflict resolution in a timely manner
- Request, evaluate and discuss medical documentation with in-house consultants
- Liaised with clients, customers, physicians, hospitals and third party providers
- Ensured correct procedures/plan provisions were satisfied throughout the life of the claim
- Refer and follow up on rehabilitation and medical care management plans
- Client site visits
Education
Mortgage Broker Licensing -
University of British Columbia
Vancouver, BC01.2009
Skills
- Proficient in Microsoft Office
- Staff Oversight
- Written and Verbal Communication
- Multitasking
- Written Communication
- Customer Service
- Supervision and Leadership
- Verbal Communication
- Community Outreach
Timeline
Field Case Manager
Cencora - AbbVie Care
08.2022 - Current
Personal Care Specialist
Cencora - AbbVie Care
07.2016 - 08.2022
Social Media Manager
Self Employed
07.2014 - 07.2016
Executive Assistant/Office Manager
Anglican Diocese Of New Westminster
07.2012 - 07.2014
Senior Mortgage Underwriter
Dominion Lending Centres
01.2009 - 10.2011
Administrative Assistant
Provincial Health Services Authority
04.2007 - 12.2008
Disability Case Manager
Canada Life
11.1999 - 02.2007
Mortgage Broker Licensing -
University of British Columbia
Similar Profiles
Lynn FordLynn Ford
Master Data Management at CencoraMaster Data Management at Cencora
LaSonja LearyLaSonja Leary
Quality Analyst at CencoraQuality Analyst at Cencora
Helen JacksonHelen Jackson
Clinical Operations Analyst at CENCORAClinical Operations Analyst at CENCORA
Manraj BachraManraj Bachra
Operations Manager at Sequoia Children's Learning CommunityOperations Manager at Sequoia Children's Learning Community
Justin NorrisJustin Norris
LX/LD Tech at KLAR AV. IncLX/LD Tech at KLAR AV. Inc