ROBYN MANCUS
Millville,NJ
Summary
Highly motivated PMP seeking to leverage strong business, account, client, sales, and service-centric experience to drive dynamic project initiatives that deliver on-time, in-budget results aligned with a company\'s mission, vision, and values. Proven track record of mitigating risk, implementing innovative solutions, and enhancing efficiencies in the face of key project-specific challenges. Ambitious self-starter skilled at executing projects from inception to completion, thriving in fast-paced, rapidly evolving business operational scenarios. Excels at leading top-notch teams and cost-effectively balancing diverse resources. Articulate communicator who champions a collaborative workplace environment while utilizing advanced project management tools and methodologies to consistently exceed expectations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Supplyitall
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Accounts Receivable Manager / Sales Assistant
AMAZON PRODUCE NETWORK
01.2023 - Current
- Benchmarked dollar returns on consignment items and managed contract pricing for key retail partners to align with goals.
- Managed inventory on specially packed goods for retail customers by interacting with growers.
- Boosted customer satisfaction, enhanced freight cost-effectiveness and maintained order data accuracy
- Played a vital role in onboarding Walmart into customer base generating annual revenue of $5 million
- Recouped $105,000 in irrecoverable funds through disputes.
- Elevated on-time delivery rates at large-scale distribution hubs by coordinating the timing of dispatches and ensured strict adherence to challenging delivery timelines.
- Acted on the opportunity to direct all accounts receivable and claims management efforts, including handling in-depth analysis of accounts receivable, as well as electronic data interchange billing practices
- Ensured timely payments from clients through effective communication and proactive followups.
- Spearheaded procedural enhancements by analyzing billing and payment records, along with minimizing outstanding receivables, as well as reducing freight claim settlement periods and volume of aged receivables
- Recouped $65,000+ in erroneously charged and paid amounts
- Continually optimized cash flow and minimized reliance on credit funds
- Rapidly addressed and expedited backlogs in transportation-related claims
- Mitigated risks in payable domains by resolving customers' electronic billing and claim issues
Customer Service Representative
INTERNATIONAL PAPER
01.2007 - 01.2016
- Delivered excellence in customer service within a fast-paced environment, including managing high-volume orders, using production software to confirm delivery dates, and maintaining customer pricing files
- Cost-effectively managed inventory control for an account base
- Successfully settled short payment issues (e.g., credit matchups, collections)
- Developed new customer-centric items, including creating job specs for manufacturing
- Uphold on-time deliveries liaising between in-house and external carriers and shipping teams
Education
Bachelor of Science - Business Administration
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Associate of Business Administration -
CUMBERLAND COUNTY COLLEGE
Project Management 1 & 2 -
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
12.2023
Project Management Professional Certification -
PROJECT MANAGEMENT INSTITUTE
11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
- Administrative Support
- Coordination
- Account Management
- Project Management
- Stakeholder Communications
- Document Management
- Cross-Functional Collaboration
- Coaching and Mentoring
- Purchasing and procurement
- Customer relations specialist
Profileofqualifications
- MULTI-PROJECT MANAGEMENT (INCLUDING FULL LIFECYCLES)
- STRATEGIC ANALYSIS & PLANNING
- WORK BREAKDOWN STRUCTURE
- BUDGET CONTROL
- RESOURCE ALLOCATION
- TRENDS TRACKING
- TEAM BUILDING, TRAINING & LEADERSHIP
- ACCOUNTS PAYABLE & RECEIVABLES
- CASH FLOW ANALYSIS
- PROJECT MANAGEMENT TOOLS & METHODOLOGIES
- LOGISTICS
- RISK MITIGATION
- REGULATORY COMPLIANCE
Timeline
Customer Service Representative
Supplyitall
05.2024 - Current
Accounts Receivable Manager / Sales Assistant
AMAZON PRODUCE NETWORK
01.2023 - Current
Customer Service Representative
INTERNATIONAL PAPER
01.2007 - 01.2016
Associate of Business Administration -
CUMBERLAND COUNTY COLLEGE
Project Management 1 & 2 -
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Bachelor of Science - Business Administration
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Project Management Professional Certification -
PROJECT MANAGEMENT INSTITUTE
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