ROBYN MANCUS
Millville,NJ
Summary
Highly motivated PMP seeking to leverage strong business, account, client, sales, and service-centric experience to drive dynamic project initiatives that deliver on-time, in-budget results aligned with a company\'s mission, vision, and values. Proven track record of mitigating risk, implementing innovative solutions, and enhancing efficiencies in the face of key project-specific challenges. Ambitious self-starter skilled at executing projects from inception to completion, thriving in fast-paced, rapidly evolving business operational scenarios. Excels at leading top-notch teams and cost-effectively balancing diverse resources. Articulate communicator who champions a collaborative workplace environment while utilizing advanced project management tools and methodologies to consistently exceed expectations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Supplyitall
Vineland NJ
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Accounts Receivable Manager / Sales Assistant
AMAZON PRODUCE NETWORK
Vineland, USA
01.2023 - Current
- Benchmarked dollar returns on consignment items and managed contract pricing for key retail partners to align with goals.
- Managed inventory on specially packed goods for retail customers by interacting with growers.
- Boosted customer satisfaction, enhanced freight cost-effectiveness and maintained order data accuracy
- Played a vital role in onboarding Walmart into customer base generating annual revenue of $5 million
- Recouped $105,000 in irrecoverable funds through disputes.
- Elevated on-time delivery rates at large-scale distribution hubs by coordinating the timing of dispatches and ensured strict adherence to challenging delivery timelines.
- Acted on the opportunity to direct all accounts receivable and claims management efforts, including handling in-depth analysis of accounts receivable, as well as electronic data interchange billing practices
- Ensured timely payments from clients through effective communication and proactive followups.
- Spearheaded procedural enhancements by analyzing billing and payment records, along with minimizing outstanding receivables, as well as reducing freight claim settlement periods and volume of aged receivables
- Recouped $65,000+ in erroneously charged and paid amounts
- Continually optimized cash flow and minimized reliance on credit funds
- Rapidly addressed and expedited backlogs in transportation-related claims
- Mitigated risks in payable domains by resolving customers' electronic billing and claim issues
Customer Service Representative
INTERNATIONAL PAPER
01.2007 - 01.2016
- Delivered excellence in customer service within a fast-paced environment, including managing high-volume orders, using production software to confirm delivery dates, and maintaining customer pricing files
- Cost-effectively managed inventory control for an account base
- Successfully settled short payment issues (e.g., credit matchups, collections)
- Developed new customer-centric items, including creating job specs for manufacturing
- Uphold on-time deliveries liaising between in-house and external carriers and shipping teams
Education
Bachelor of Science - Business Administration
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Associate of Business Administration -
CUMBERLAND COUNTY COLLEGE
Project Management 1 & 2 -
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
12.2023
Project Management Professional Certification -
PROJECT MANAGEMENT INSTITUTE
11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
- Administrative Support
- Coordination
- Account Management
- Project Management
- Stakeholder Communications
- Document Management
- Cross-Functional Collaboration
- Coaching and Mentoring
- Purchasing and procurement
- Customer relations specialist
Profileofqualifications
- MULTI-PROJECT MANAGEMENT (INCLUDING FULL LIFECYCLES)
- STRATEGIC ANALYSIS & PLANNING
- WORK BREAKDOWN STRUCTURE
- BUDGET CONTROL
- RESOURCE ALLOCATION
- TRENDS TRACKING
- TEAM BUILDING, TRAINING & LEADERSHIP
- ACCOUNTS PAYABLE & RECEIVABLES
- CASH FLOW ANALYSIS
- PROJECT MANAGEMENT TOOLS & METHODOLOGIES
- LOGISTICS
- RISK MITIGATION
- REGULATORY COMPLIANCE
Timeline
Customer Service Representative
Supplyitall
05.2024 - Current
Accounts Receivable Manager / Sales Assistant
AMAZON PRODUCE NETWORK
01.2023 - Current
Customer Service Representative
INTERNATIONAL PAPER
01.2007 - 01.2016
Associate of Business Administration -
CUMBERLAND COUNTY COLLEGE
Project Management 1 & 2 -
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Bachelor of Science - Business Administration
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Project Management Professional Certification -
PROJECT MANAGEMENT INSTITUTE