Robyn Marie Wimbish
Henderson,NV
Summary
Self-driven individual looking for employment in a reputable company. Excellent communication skills, flexible, intuitive, hardworking, quick-learner and highly motivated. Possesses good leadership qualities and can work well with a team. Knowledge on basic computer applications and software programs.
Overview
19
19
years of professional experience
Work History
Product Support Specialist II
Jack Henry & Associates
07.2023 - Current
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Customized support solutions for high-profile clients, ensuring their specific needs were met with precision.
- Reduced average call handling time, optimizing internal knowledge base for quicker reference.
Compliance Assistant
Meadows Bank
01.2022 - 07.2023
- Interacts with co-workers and customers relative to areas of concern involving all bank related accounts
- Process all exception items coordinating with branch management
- Supports all Bank departments such as IT, Courier, Branches, Accounting, Loan Servicing, etc
- Process CTR's,SAR's,Investigation reports
- Review customer accounts
- FINCEN,JHA,Yellow Hammer,ABA,SYNERGY
- Process research requests
- Complete Compliance assessments online per Bank regulations
- Special projects and all other duties as trained and assigned
- Ensure company complies with its outside regulatory and legal requirements
Deposit Support Specialist I
Meadows Bank
02.2020 - 01.2022
- Answer incoming telephone calls
- Interacts with co-workers and customers relative to areas of concern involving all bank related accounts
- Process all exception items coordinating with branch management
- Supports all Bank departments such as Compliance, IT, Courier, Branches, Accounting, Loan Servicing, etc
- Process ATM/Debit card orders and reorders
- Maintain card limits
- Various Net Teller online banking processes
- ACH and wire transfer processing
- Process research requests
- Complete Compliance assessments online per Bank regulations
- Special projects and all other duties as trained and assigned
Document Imaging Specialist I
Meadows Bank
01.2018 - 02.2020
- Responsible for the audit, imaging, data input and quality control of all documentation related to newly processed, renewed, and modified accounts
- Responsible for call back support, as needed
- To perform special projects and other assignments as directed and deemed necessary by management
- Daily contact with other branches and departments
- Daily telephone and limited personal contact with customers, outside vendors and others
Courier
Meadows Bank
09.2017 - 01.2018
- Responsible for the daily pickup and delivery of customer deposits and to insure they are brought back to the main branch for processing in a timely manner
- Deliver and pick up various types of financial institution documents
- Delivers mail and conducts regular stops at the post office daily
- Assist in the sorting of incoming and outgoing mail for the Bank
- Responsible for Company vehicle maintenance and repairs, as needed
- Must have a valid Drivers' License, and MVR from Nevada DMV
- Provide proof of insurance coverage, on an annual basis
- Special projects and all other duties as trained and assigned
Security Officer (Promoted) Shift Supervisor
Securitas Security Services
05.2015 - 09.2017
- Enforce and follow policies set and by Client and Securitas
- Maintaining coverage for call offs and open shift
- Create and Post Trespass Documentation
- Maintaining full coverage on Interior and Exterior
- Looking out for safety issues brought up by guest, Tenants and client
- Supervisor Staff from 7-10 officers a shift
- Assisting Site Commander and Client on delegated task
Assistant Director
Loving Care Family Center
06.2006 - 08.2014
- Help preschool Children in their educational and personal growth
- Provide all necessary primary care for infants
- Create and implement independent and group activities for toddlers and older children
- Prepare and maintain timesheets for each child
- Maintain filing system for the children's records, and facility certifications
- Review and Process Payroll
Back Room Team Member
Target
08.2012 - 03.2013
- Help drive sales by pulling merchandise quickly and accurately
- Restore and Restock items on shelves and sales floor
- Move merchandise using the proper equipment, use technology to read instructions and enter information
- Use excellent planning and organizational skills
Transaction Coordinator
Team Equity L.A. Property, Inc.
06.2009 - 08.2011
- Scheduling Appointments for Property Viewings by clients
- Scheduling home inspections and Appraisals
- Maintain files to ensure all the mandatory disclosures are completed and sent to the cooperating agent or broker for the client's review and approval
Education
Diploma -
South Bay Lutheran High School
Inglewood, CA06.2006
Bachelor - Business Administration, Marketing
California State University of Bakersfield
Bakersfield, CA06.2012
Skills
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Friendly and patient
Timeline
Product Support Specialist II
Jack Henry & Associates
07.2023 - Current
Compliance Assistant
Meadows Bank
01.2022 - 07.2023
Deposit Support Specialist I
Meadows Bank
02.2020 - 01.2022
Document Imaging Specialist I
Meadows Bank
01.2018 - 02.2020
Courier
Meadows Bank
09.2017 - 01.2018
Security Officer (Promoted) Shift Supervisor
Securitas Security Services
05.2015 - 09.2017
Back Room Team Member
Target
08.2012 - 03.2013
Transaction Coordinator
Team Equity L.A. Property, Inc.
06.2009 - 08.2011
Assistant Director
Loving Care Family Center
06.2006 - 08.2014
Bachelor - Business Administration, Marketing
California State University of Bakersfield
Diploma -
South Bay Lutheran High School
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