Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Marsh

ROANOKE,TX

Summary

Spirited Coach committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team/clients to set clear goals and build vision of excellence.

Overview

18
18
years of professional experience

Work History

PE Coach

Carroll ISD
01.2019 - Current
  • Collaborated with other coaches to effectively execute games involved in lesson plans.
  • Utilized positive communication to encourage students and promote integrity and respect.
  • Motivated students to become stronger, more agile, and more effective through exercise habits and proper nutrition.
  • Monitored students to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Enforced discipline with highest personal standards.
  • Promoted proper stretching, warmups and conditioning exercises to prevent injuries.
  • Offered constructive feedback to students to help reach goals.
  • Developed relationships with students to provide ongoing support and encouragement.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Established clear benchmarks for performance and monitored individual progress.
  • Encouraged students to find creative solutions to problems and maintain motivation.

Cosmetologist

Supercuts
11.2015 - 07.2017
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Processed payments, entering sales in register for prompt customer service.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Used social media platforms to promote salon and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Customer Service Representative

TTN Fleet Solutions
11.2013 - 11.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Freight Broker Agent

ReTrans
01.2013 - 11.2013
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Advised clients on transportation and payment methods.
  • Originated and implemented operational processes and procedures, amplifying productivity.

Enlisted Soldier

US Army
05.2006 - 07.2012
  • Documented and inventoried freight, cargo and material shipments of all types.
  • Identified hazardous materials and safely secured or disposed of it.
  • Coordinated and monitored movement of personnel and cargo throughout country.
  • Requested and coordinated transport capabilities to meet missions.
  • Arranged documentation and reports for follow-up or response to tracer actions.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Enforced team adherence to safety regulations and protocols.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored production levels and implemented measures to increase output.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.

Education

Cosmetologist License - Cosmetology

Ogle School of Hair Skin Nails
Denton, TX
11.2016

High School Diploma -

Carroll High School
Southlake, TX
05.2002

Skills

  • Data Evaluation
  • Performance Evaluation
  • Team Development
  • Game Strategy Development
  • Student Monitoring
  • Group Facilitation
  • Safety Oversight
  • Equipment Management
  • Refereeing and Coaching
  • Safety Awareness
  • Training Exercises
  • Nutritional Education

Timeline

PE Coach

Carroll ISD
01.2019 - Current

Cosmetologist

Supercuts
11.2015 - 07.2017

Customer Service Representative

TTN Fleet Solutions
11.2013 - 11.2014

Freight Broker Agent

ReTrans
01.2013 - 11.2013

Enlisted Soldier

US Army
05.2006 - 07.2012

Cosmetologist License - Cosmetology

Ogle School of Hair Skin Nails

High School Diploma -

Carroll High School

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Robyn Marsh