Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ROBYN MARSHALL

Reno,NV

Summary

Results driven professional leveraging 11+ years’ experience as a trusted high-level administrator, effectively directing and supporting large scale teams delivering steadfast leadership and HR Support in the public and private sectors. Catalyst for optimizing workforce performance; expert at interpreting and articulating program strategies, performing data driven assessments and mentoring associates to achieve objectives. Success supported by B.A. in Political Science Consistently recognized for commitment and ability to deliver superior customer service to internal and external customers. Lead with emotional intelligence, focused on positive outcomes during difficult situations. Improve program efficiencies by 23% thru use of Workforce Management Software such Kronos, Oracle HR, and PeopleSoft to effectively supervise cross functional teams. HR Management Leader with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with over ten years of experience in Leadership and Administration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Asst HR Manager

Dynamic Isolation Systems
08.2022 - Current
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Recruited top talent to maximize profitability.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Structured compensation and benefits according to market conditions and budget demands.

MANAGER OF OPERATIONS & ADMINISTRATION

Microsoft
11.2018 - 08.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

EXECUTIVE ASSISTANT

DHS
05.2011 - 11.2017
  • Promoted through progressive levels of responsibility from Part to Full Time Officer, Full Time to Lead Officer –
  • Training & Assessment Detail and Lead Officer to Executive Assistant for Federal Security Director
  • Maintained sensitive files and records of daily operations, completing reports for database metrics programs and use in statistical analysis
  • Articulated logic used in determining anticipated outcomes by providing supporting validity through research and initiatives guidelines, SOP reference, executive input, and operational directives at a national and local level of DHS
  • Key Impacts: Commended for positive execution of PSE assessments, cited for consistent command presence, situational awareness, and keen sensitivity of approach
  • Conveyed clear and complex reports to OPS management focused on explaining myriad of changes, logical flow and scheduling of employee assessment program
  • Consistent focus on importance of communication flow to success of operations
  • Identified, interpreted and anticipated issues/ challenges related to evaluations and delivery of constructive feedback to officers; focused on positive outcome for individual confidence while maintaining commitment to TSA mission
  • Delivered full cycle recruitment and personnel management functions, adapted to changing priorities to deliver results that maximize resources while containing costs
  • Developed and maintained Microsoft Access and Excel databases for various program reports, generated charts and graphs to visually reflect metrics and presented findings to staff and management
  • Authored correspondence, drafted operational directives, edited content and completed executive summaries to accurately confer critical information for Federal Security Officer
  • Effectively administered Human Resources programs such as awards and recognitions, drug and alcohol testing compliance and Freedom of Information requests.

Education

B.A. - Political Science, Information Systems & Criminal Justice

University of Nevada
2008

Skills

  • Multitasking Abilities
  • Organization and Time Management
  • Training and Development
  • Policy and Procedure Implementation
  • Employment Law
  • High-Pressure Environments
  • Contract Development
  • Strategic Partnership
  • Business Strategy Development
  • Communications Programs
  • Detailed Documentation
  • Continuous Improvement Process

Certification

NVPLIB – State of Nevada Private Investigators Board Unarmed Registered Employee | R-2018-05587 Exp. Nov 2023 Certified Instructor CPR/ First Aid/ AED for Adults & Children

Timeline

Asst HR Manager

Dynamic Isolation Systems
08.2022 - Current

MANAGER OF OPERATIONS & ADMINISTRATION

Microsoft
11.2018 - 08.2022

EXECUTIVE ASSISTANT

DHS
05.2011 - 11.2017

B.A. - Political Science, Information Systems & Criminal Justice

University of Nevada

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ROBYN MARSHALL