Robyn McClendon
Plymouth,PA
Summary
Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on any operational or customer challenge.
Overview
20
20
years of professional experience
Work History
Ophthalmic Medical Technician
Mid Atlantic Retina
10.2020 - Current
- Performed comprehensive ocular assessments using advanced diagnostic equipment.
- Assisted in the development and implementation of patient care protocols.
- Trained and mentored junior staff on ophthalmic procedures and technology use.
- Streamlined patient intake processes to enhance operational efficiency.
Front End Supervisor
lowes home improvement
05.2012 - 10.2020
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Promoted store loyalty program to increase customer engagement and drive consistent sales
- Controlled cash movements and department expenses to maintain budgetary goals
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Set and optimized employee schedules to secure proper coverage for all shifts
- Resolved customer problems by investigating issues, answering questions and building rapport
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Appliance Sales Specialist
Lowe's Home Improvement
05.2012 - 10.2020
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales
- Shared information on product features for various items to help customers make correct buying decisions
- Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases
- Approached customers and asked open-ended questions to better understand buying needs and budgets
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 50%
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
Sales Manager
zales
02.2007 - 03.2011
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels
- Planned and executed in-store promotional events to increase customer engagement and sales revenues
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close
- Partnered with sales representatives during customer consultations to strengthen agency and customer relations
- Created and finalized quotes to complete deals between company, vendors and customers
- Tracked weekly sales to develop senior leadership reports for business development planning
- Built relations with international suppliers while liaising with factories to develop, design and select product for retail roll-out
Head Cashier
target
06.2006 - 02.2008
- Learned roles of other departments to provide coverage and keep store operational
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Drove sales and add-on purchases by promoting specific item options to customers
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
- Greeted customers promptly and responded to questions
Education
High School Diploma -
youthbuild charter
Philadelphia, PASome College (No Degree) - Small Business Administration and Management
Strayer University
Philadelphia, PASkills
- Customer service
- Opening and closing procedures
- Store opening and closing
- Training and development
- Payment processing
- Inventory management
- Accurate money handling
- Schedule coordination
- Hard-working
- Merchandising
- Customer relations
- Verbal/written communication
- Employee engagement and motivation
- Cash management
- Cash drawer balancing
- Product recommendations
Timeline
Ophthalmic Medical Technician
Mid Atlantic Retina
10.2020 - Current
Front End Supervisor
lowes home improvement
05.2012 - 10.2020
Appliance Sales Specialist
Lowe's Home Improvement
05.2012 - 10.2020
Sales Manager
zales
02.2007 - 03.2011
Head Cashier
target
06.2006 - 02.2008
Some College (No Degree) - Small Business Administration and Management
Strayer University
High School Diploma -
youthbuild charter