Robyn McKenna
Fort Mill,SC
Summary
Highly skilled Front Desk Secretary / Receptionist / Office Manager with experience managing a fast-paced, high-pressure office environment. Highly adept at multitasking, with exceptional organizational and analytical skills. Reliable and flexible, while delivering exceptional customer service. Excels in handling high-stress situations with professionalism and efficiency.
Overview
19
19
years of professional experience
Work History
Intake Coordinator / Front Desk Secretary
ARCHITECH SPORTS AND PHYSICAL THERAPY
08.2023 - Current
- Serve as the main point of contact for patients; providing excellent customer service to patients, family members and healthcare providers in a fast-paced Physical Therapy Clinic.
- Maintain staff of 6 Physical Therapists; serving an average of 75 plus people per day.
- Manage patient intake, including verifying insurance, confirming that all appropriate paperwork is filed and processing all payments.
- Handle a high volume of callers per day via a multi line telephone system.
- Schedule all patient appointments while optimizing provider availability and clinic efficiency.
- Create and maintain patient records by collecting, updating and accurately filing all personal, medical, financial and insurance information into the Electronic Medical Records System (WebPT).
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Coordinate all supply orders, needed equipment maintenance and any repairs for the clinic.
- Process all incoming mail and faxes, including insurance and medical record requests.
- Expedite all payment checks that are received and deposit all checks to the bank weekly.
- Maintain a welcoming reception area to enhance patient satisfaction and comfort.
Substitute Teacher
FORT MILL SCHOOL DISTRICT
08.2022 - 06.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Mayoral Aide
THE TOWN OF NEW MILFORD
11.2015 - 06.2017
- Worked directly with the Mayor of the Town of New Milford, Connecticut.
- Handled all aspects of public relations for the Mayor; including daily scheduling, social media and public perception.
- Functioned as an Executive Assistant to the Mayor.
- Oversaw staff for all of the Town offices, from the front desk receptionist to Public Works (and everything in between).
- Maintained budgets and payroll for all Town staff.
- Executive oversight of all departments, boards and commissions for the Town.
- Liaison to the Legal Department and Department of Education.
- Managed special projects for the Mayor's office, delivering results within timeframes and budget constraints.
Office Manager
WESTERN CONNECTICUT BEHAVIORAL HEALTH
09.2013 - 11.2015
- Ran a busy psychology office, including billing, staffing, scheduling and patient interaction.
- Performed all billing and insurance tasks.
- Controlled stock of office materials and supplies.
- Maintained schedule for entire practice.
- Supervised the receptionist.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager & Executive Assistant
THE SIMONS FOUNDATION
08.2006 - 10.2013
- Performed multiple roles - Human Resources Generalist, Benefits Coordinator, and Accounts Receivable/Payable; in addition to office management and executive assistant responsibilities.
- Helped the Foundation grow from four employees to fifteen within one year.
- Worked with over 50 different vendors to maintain adequate levels of supplies for all office needs.
- Decreased costs by over $50K per year by negotiating costs and combining vendors.
- Scheduled all corporate events, including the annual holiday party and a variety of staff events throughout the year.
- Wrote all correspondence for The Simons Foundation and The Nick Simons Foundation (a subsidiary of The Simons Foundation). This included pledge agreements, rejections, grant acceptances and pledge payment letters.
- Maintained the public view on the websites and all social media accounts.
- Handled all financials for The Nick Simons Foundation, including the monthly balance sheet and income statement, yearly budget and bank account reconciliation.
- Responsible for all accounts receivable and accounts payable.
- Created the annual budget for all office related matters.
- Updated budgets throughout the year to gauge performance on managing costs and expenditures.
- Processed all expense reports, from employees and those traveling on behalf of the foundation.
- Maintained employee files and benefits information.
- Assisted the external auditor with completion of the tax returns for The Simons Foundation and The Nick Simons Foundation.
- Created the first employee handbook, along with travel, expense, and employee leave policies.
- Created the emergency evacuation procedure, including emergency preparedness kits for staff and the business continuity plan.
- Processed all contracts for freelancers and consultants.
- Maintained schedule of payments, and issued 1099’s annually.
Education
Associate of Arts - Business Management
Nassau Community College
New York, NYBachelor of Arts - Business Management
State University At Stony Brook
Stony Brook, NYTimeline
Intake Coordinator / Front Desk Secretary
ARCHITECH SPORTS AND PHYSICAL THERAPY
08.2023 - Current
Substitute Teacher
FORT MILL SCHOOL DISTRICT
08.2022 - 06.2023
Mayoral Aide
THE TOWN OF NEW MILFORD
11.2015 - 06.2017
Office Manager
WESTERN CONNECTICUT BEHAVIORAL HEALTH
09.2013 - 11.2015
Office Manager & Executive Assistant
THE SIMONS FOUNDATION
08.2006 - 10.2013
Associate of Arts - Business Management
Nassau Community College
Bachelor of Arts - Business Management
State University At Stony Brook
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