ROBYN MILLS

• Managed daily restaurant operations and staff to ensure smooth service delivery.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Coordinated restaurant activities to enhance customer service and facilitate employee development.
• Trained and mentored new employees on service standards.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Managed inventory levels and ordered supplies.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Inspected dining room area regularly for cleanliness and adherence to safety standards.

• Managed daily operations of K-12 American Plaza properties and facilities.
• Oversaw lease agreements and ensured compliance with property regulations.
• Coordinated tenant communications and resolved maintenance requests efficiently.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Conducted regular property inspections and maintained safety standards.
• Scheduled and supervised vendor services for landscaping and repairs.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Processed evictions when necessary in accordance with state laws and procedures.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Met with prospective tenants to show property and assess applications or sign leases.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
• Completed lease applications and verifications, notifying prospects of results.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Drafted and monitored budgets for overall maintenance and operations.
• Facilitated tenant events to enhance community engagement within the properties.
• Worked with on-site and remote service providers to support tenants requesting accommodations.

• The Roosevelt had a ballroom and I was responsible for rentals and coordinating events.

Oversaw operations and management of buildings owned and renovated by Mike Clark.

Provided additional information upon request

• Managed accounts payable and receivable processes for construction projects.
• Prepared monthly financial statements and reports for management review.
• Reconciled bank statements and resolved discrepancies in financial records.
• Processed payroll for employees, ensuring timely payments and compliance.
• Collaborated with project managers to track job costs and budget allocations.
• Assisted in annual audits by providing necessary financial documentation.
• Conducted monthly bank reconciliations.
• Ensured accuracy in all accounting entries and records.
• Entered deposits, credit card charges and sales entries to facilitate cash management.
• Generated invoices for clients and tracked payments received from customers.
• Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
• Resolved billing discrepancies with vendors or customers promptly.
• Reviewed purchase documents and company receipts for reconciliation with statements.
• Maintained and reconciled general ledger accounts.
• Posted journal entries to the general ledger system accurately and timely.
• Provided assistance in preparing tax returns annually.
• Analyzed financial transactions, assigning to specific accounts.
• Developed internal control procedures to ensure accurate recordkeeping.
• Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
• Assisted with the preparation of budgets and forecasts.
• Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
• Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
• Handled sensitive financial information with confidentiality and integrity.
• Prepared financial statements, including balance sheets and income statements, for review by management.
• Coordinated with vendors and clients to resolve billing and payment issues.
• Monitored cash flow, preparing reports to inform management of financial status.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Matched orders with invoices and recorded required information.
• Monitored loans and accounts payable to confirm payments are current.
• Calculated income and social security tax deductions.
• Managed office inventory and placed new supply orders.
• Reviewed files and records to obtain information and respond to requests.

• Led discussions on urban planning and infrastructure improvements for the district.
• Advocated for sustainable practices in public improvement projects, promoting environmental stewardship and community well-being.
• Collaborated with community leaders to enhance public space development initiatives.
• Evaluated proposals for funding and resource allocation in local projects.
• Reviewed budgets and financial reports to ensure fiscal responsibility and transparency.
• Facilitated communication between board members during decision-making processes.
• Monitored financial affairs of organization, ensuring compliance with fiduciary responsibilities and enhancing financial accountability.
• Maintained confidentiality in regard to internal organizational affairs and information.
• Approved organizational strategies, budgets and business decisions.
• Identified improvement areas in business operations, proposing actionable solutions to enhance overall effectiveness.
• Participated in the development and expansion of programs and services, ensuring alignment with organizational mission.
• Supported planning efforts for long-term growth strategies such as mergers and acquisitions or new product launches.
• Participated in various committees to meet specialized goals.
• Attended board meetings and reviewed meeting agendas.
• Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
• Maintained knowledge of industry developments through research or attendance at conferences or seminars.