Robyn Mooers
Pigeon Forge,TN
Summary
Thorough team contributor with strong organizational capabilities. Experienced in managing multiple projects simultaneously while maintaining accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Work Camper
Various Employers
11.2022 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments checking in guests and getting them to their sites anywhere from 20 to 80 guests in a day.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in quickly and efficiently learning new concepts learning new software for different campgrounds.
Customer Service and Technical Support
Zucchetti USA
01.2019 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Entered orders into various systems and sent confirmations to vendors
- Identified issues, analyzed information and provided solutions to problems
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Exceeded goals through effective task prioritization and great work ethic
- Increased customer satisfaction by resolving issues
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Front Desk Receptionist
EnerStaff LLC.
11.2014 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
Customer Service for Insurance
Coventry Health Care
04.2013 - 08.2013
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
Receptionist and Switchboard Operator
Family Health West
10.2011 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Education
Certificate - Billing And Coding
IntelliTec College - Grand Junction
Grand Junction, CO08.2010
Skills
- Issue and Resolution Tracking
- Account Administration
- Tracking and Documentation
- De-Escalation Techniques
- Customer Communication and Empathy
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Work Camper
Various Employers
11.2022 - 01.2025
Customer Service and Technical Support
Zucchetti USA
01.2019 - 09.2022
Front Desk Receptionist
EnerStaff LLC.
11.2014 - 01.2019
Customer Service for Insurance
Coventry Health Care
04.2013 - 08.2013
Receptionist and Switchboard Operator
Family Health West
10.2011 - 01.2013
Certificate - Billing And Coding
IntelliTec College - Grand Junction
Hobbies
Outdoors and nature, animals, camping, hiking, and new adventures
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