Obada Mustafa
Kansas City,MO
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Accomplished General Sales Manager and Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
14
14
years of professional experience
Work History
Sales Manager
Oakes Buick GMC
Kansas City, MO
03.2024 - Current
- Manage daily operations of sales department, including supervision of staff members.
- Maintain accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Analyze monthly sales figures to identify trends and opportunities for improvement.
- Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
- Negotiate contracts with vendors to reduce costs while maintaining quality standards.
- Resolve customer complaints promptly and professionally.
- Engagecustomer base to drive retention across departments.
General Sales Manager
Robert Brogden Kia
Olathe, KS
02.2022 - 02.2024
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Developed and implemented strategies to increase sales revenue.
- Resolved customer complaints in a timely manner.
- Identified opportunities for process improvement initiatives within the department.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Monitored customer satisfaction levels and took corrective action when needed.
- Maintained accurate records of all transactions in the company's CRM system.
- Managed staff of 10+ sales representatives, providing guidance and support as needed.
- Ensured compliance with applicable laws and regulations related to sales activities.
- Conducted regular training sessions for new sales personnel.
- Managed, hired, and trained high-performing sales team.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Performed sales consultations and educated clients on products and services.
Sales Professional
Robert Brogden Buick GMC
Olathe, KS
01.2019 - 02.2022
- Developed and implemented strategies to increase sales revenue.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Identified opportunities for process improvement initiatives within the department.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all transactions in the company's CRM system.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Identified areas needing improvement in order to maximize efficiency.
- Ensured compliance with applicable laws and regulations related to sales activities.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Executed strategic sales plans to expand customer base and revenue.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Sales Professional
Joe Machens Bmw
Columbia, MO
01.2016 - 01.2019
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
Sales Professional
Columbia Honda
Columbia, MO
01.2015 - 01.2016
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Created detailed reports of daily sales activities for management review.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Greeted customers and provided product information.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Managed sales negotiations and financing options.
Managing Partner
Universal Auto Exports
Columbia, MO
01.2011 - 01.2015
- Negotiated contracts with vendors to ensure the company received competitive pricing and quality products and services.
- Prepared monthly financial statements detailing income, expenses, assets, liabilities and cash flow.
- Provided guidance on best practices for optimizing processes related to sales, marketing and finance operations.
- Organized paperwork for all transactions, including contracts and loan documents.
- Facilitated delivery of cars from dealer lots by scheduling transport services according to customer requirements.
- Developed relationships with car dealerships and other vendors to facilitate better pricing arrangements.
- Inspected vehicles prior to purchase to ensure quality standards are met.
- Maintained supplier relationships to improve lead time, cost and quality.
Education
Associate Business Degree - Business
Columbia College
Columbia, MO05-2011
High School Diploma -
David H. Hickman High School
Columbia, MO05-2007
Skills
- Proposal Development
- Strategic account development
- Lead Generation
- Sales Planning
- Performance Management
- Solution selling
- Profitability Optimization
- Account Management
- Sales Reporting
- Sales Tracking
- Staff Management
- CRM Software
- Verbal and written communication
- Sales and market development
- Exceptional multi-tasker
- Sales expertise
- Bilingual in English, Arabic and Spanish
- Exceeds sales goals
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Sales Manager
Oakes Buick GMC
03.2024 - Current
General Sales Manager
Robert Brogden Kia
02.2022 - 02.2024
Sales Professional
Robert Brogden Buick GMC
01.2019 - 02.2022
Sales Professional
Joe Machens Bmw
01.2016 - 01.2019
Sales Professional
Columbia Honda
01.2015 - 01.2016
Managing Partner
Universal Auto Exports
01.2011 - 01.2015
Associate Business Degree - Business
Columbia College
High School Diploma -
David H. Hickman High School
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