Robyn Osburn
File Clerk
Oklahoma City,OK
Summary
Reliable employee seeking File Clerk position. Offering excellent communication and good judgment. Experienced Customer Service provider going above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Associate
Amazon
Oklahoma City, OK
06.2020 - 10.2021
- Worked varied hours to meet seasonal and business needs.
- Outbound sorting with a focus on quality of 100% and production of 1200 uph.
- Inspect items to insure they are undamaged and in complete packaging.
Business Owner
Architectural Salvage Supply Co.
Oklahoma City, OK
05.2010 - 06.2020
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Trained and coached new and existing employees to boost staff productivity.
- Created and monitored promotional approaches to increase sales and profit levels.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Employed prompt decision-making and in-depth research to resolve issues.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Corporate Trainer/Supervisor of Operations
Arbitron Radio Ratings
Dallas, TX
07.2007 - 05.2010
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Encouraged and promoted ideas aligned to business needs and benefits.
Corporate Trainer
JPMorgan Chase
Dallas, TX
07.2000 - 07.2007
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collaborated with management to identify company training needs and scheduling.
- Developed training programs to meet company objectives.
- Maintained records on attendance and participation.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Education
Bachelor of Arts - Education
Central State University
Edmond, OK 08.1975 - 05.1982
Skills
Excellent written and oral communication
Timeline
Associate
Amazon
06.2020 - 10.2021
Business Owner
Architectural Salvage Supply Co.
05.2010 - 06.2020
Corporate Trainer/Supervisor of Operations
Arbitron Radio Ratings
07.2007 - 05.2010
Corporate Trainer
JPMorgan Chase
07.2000 - 07.2007
Bachelor of Arts - Education
Central State University
08.1975 - 05.1982