Robyn Peniasian
Los Angeles,CA
Summary
Compassionate and driven professional seeking an entry-level position where I can provide exceptional service and care to the success of a healthcare organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
INSIDE SALES REPRESENTATIVE/CUSTOMER SERVICE
Next Level Apparel
12.2019 - Current
- Customer onboarding through calls and email
- Educate new and potential customers on using Next Level Apparel product
- Maintain and build relationships with new and existing accounts
- Accurate order entry and account maintenance using Microsoft Dynamics 365
- Present collection to customers through showroom appointments and trade shows
- Meet and exceed customer satisfaction through live chat
- Manage all closeout accounts from first point of contact to close of sale
- Generated $3.5M in closeout merchandise within first year for Next Level.
ACCOUNT EXECUTIVE/ SALES COORDINATOR
LAmade-Knit Creations
09.2013 - 11.2019
- Manage West Coast Major accounts (amazon, Revolve, Zappos) where I met and exceeded goals by 50%
- Manage all off price and flash sale accounts (HauteLook, 6pm, TJMaxx) creating special line sheets for each account needs
- Attend seasonal design meetings to express new ideas and provide feedback on best and worst sellers
- Manage and assist designers in merchandising children's division
- Point of contact for 10 sales reps regarding drops, best sellers, late styles, updated line sheets, and available ATS
- Work with Customer Service on getting customer approvals and invoicing.
CUSTOMER SERVICE LEAD/ SALES ASSISTANT
Alpinestars (ASbyDF Women's Division)
02.2012 - 09.2013
- New customer set-up, order entry, and create return authorizations using AIMS apparel software
- Answer all incoming department phone calls and emails timely and courteous
- Phone customers for shipping approvals and re-orders
- Work all flash sale accounts
- Pack and prepare for regional trade shows
- Send daily and weekly sales reports to the owner and manager.
JUNIOR ACCOUNT EXECUTIVE
Biatta Intimates
08.2005 - 02.2012
- Maintain and build boutique business
- Manage e-commerce inventory, uploading new collections sending Email blasts and answering all customer service inquiries
- Assist design department in approving PP, TOP's, and lab dips
- Merchandise department stores making sure product is out on the selling floor and following store planogram
- Setup and attending trade shows and LA market
- Review all incoming order to confirm accuracy
- Follow up with customers on selling and reorder potential.
Education
EKG Technician, Monitor Technician -
ProMed Career Institute
Los Angeles, California01.2024
Associate of Applied Science Degree -
Art Institute California Design College
Los Angeles, California01.2005
Skills
- Trained in performance of 12 Lead EKG
- Monitoring and recognize cardiac rhythms
- Interpretation normal cardiac rhythm and cardiac arrhythmias
- Interpersonal communication skills
- Care giving skills
- Team player who can also work independently
- Customer service focused
Certification
BLS Certificate by the American Heart Association, 2024
Timeline
INSIDE SALES REPRESENTATIVE/CUSTOMER SERVICE
Next Level Apparel
12.2019 - Current
ACCOUNT EXECUTIVE/ SALES COORDINATOR
LAmade-Knit Creations
09.2013 - 11.2019
CUSTOMER SERVICE LEAD/ SALES ASSISTANT
Alpinestars (ASbyDF Women's Division)
02.2012 - 09.2013
JUNIOR ACCOUNT EXECUTIVE
Biatta Intimates
08.2005 - 02.2012
EKG Technician, Monitor Technician -
ProMed Career Institute
Associate of Applied Science Degree -
Art Institute California Design College
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