Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Robyn Pierson

Columbia,MO
Robyn Pierson

Summary

Enthusiastic team leader that is self motivated and results driven. Top performer in coaching teams to improving customer service scores and sales. Proficient in maximizing profit and maintaining top standards. Build and strengthen Mid-MO-area customer relationships to effectively promote and sell. Encouraging and upbeat leader with sound judgment, decisive nature and problem-solving abilities to handle any business need. Results-driven, competitive and focused on continuous operational improvement to continuously enhance sales and revenue development.

Overview

18
years of professional experience

Work History

Performance Foodservice

Area Sales Manager
11.2021 - Current

Job overview

  • Promote and sell company branded products and meet new brand sales objectives
  • Generates additional business through analyzing sales territory and individual customers; samples products with existing and potential customers; plans general sales strategy including time and territory management; plans sales approach with individual customers; and conducts effective sales presentations
  • Grows sales and profit margins ongoing basis to meet established sales and margin goals
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Introduced new products to meet customer demand and increase profits.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.

AEG Vision

Practice Manager
08.2020 - 11.2022

Job overview

  • Applies leadership, creative thinking and analytical skills to improve individual practice performance and is expert in solving operational issues
  • Builds effective team that works collaboratively to achieve results
  • Addresses practice's unique strengths and challenges with objectives, strategies and plans
  • Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance
  • Sets standard for remarkable patience service and experience utilizing th Acuity Way
  • Identifies and selects top talent that matches AEG's values with ability to recruit for long term sustainability
  • Works closely with District Manager with objective of achieving and exceeding financial plans for practice
  • Learns quickly and adapts to facing new problems; works to solve for creative solution
  • Relentless style to achieving results and development of others sharing best practices within AEG platform
  • Versatile learner: retains open mind when adapting to change
  • Marshals resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
  • Ensures daily sales are reviewed identifies gaps and places solutions in place to close gap
  • Reinforces practice selling strategy and Acuity Way
  • Protects company through loss prevention
  • Partners with Human Resources to ensure that employees are committed to handbook guidelines.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed policies and procedures for effective practice management.

Holiday Inn Executive Center

General Manager
09.2014 - 08.2020

Job overview

  • Oversee hotel with 310 guest rooms, 30,000 square feet of banquet and meeting along with two restaurants
  • Interview and hire applicants
  • Prepare required paperwork pertaining to departmental functions
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Perform marketing and public relations activities
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
  • Maintain IHG Brand Standard
  • Raise and maintain guest service scores to an all time high for the hotel
  • Pass Quality inspections over the last five years with an average of 88%
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.

Staybridge Suites

General Manager
07.2005 - 09.2014

Job overview

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Coordinate front-office activities of hotels or motels, and resolve problems
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry
  • Interview and hire applicants
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Assign duties to workers, and schedule shifts
  • Show, rent, or assign accommodations
  • Develop and implement policies and procedures for the operation of a department or establishment
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Perform marketing and public relations activities
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
  • Maintain IHG brand standards
  • Pass quality inspections over the course of the years I was GM
  • Maintain and keep brand scores above brand standard.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Education

Columbia College
Columbia, Mo

Bachelor of Science from Applied Psychology
12.1998

Skills

  • Leadership
  • Restaurant experience
  • Retail management
  • Guest services
  • Strategic planning
  • Event planning
  • Administrative experience
  • Forecasting
  • Profit & loss
  • Communication skills
  • Sales management
  • Human resources
  • Retail sales
  • Recruiting
  • Practice management
  • Conflict management
  • Marketing
  • Payroll
  • Sales
  • Operations management
  • Healthcare management
  • Negotiation
  • EMR Systems
  • Event planning
  • Events management
  • Account management
  • Training & development
  • Insurance verification
  • Optical experience

Timeline

Area Sales Manager

Performance Foodservice
11.2021 - Current

Practice Manager

AEG Vision
08.2020 - 11.2022

General Manager

Holiday Inn Executive Center
09.2014 - 08.2020

General Manager

Staybridge Suites
07.2005 - 09.2014

Columbia College

Bachelor of Science from Applied Psychology

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Robyn Pierson