Dance
Fitness
Dogs
Robyn Ramos
Farmington,MN
Summary
Sales professional with a strong history at Athleta and Banana Republic-Gap, recognized for exceptional customer engagement and in-depth product knowledge. Achieved consistent sales growth by implementing strategic selling techniques and providing personalized service, resulting in high client retention rates. Proficient in cash handling and relationship building, ensuring memorable shopping experiences that enhance customer satisfaction.
Overview
35
35
years of professional experience
Work History
Associate
Athleta- Gap
02.2025 - Current
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Dance Instructor
Next Step Dance Studio
09.2023 - Current
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Offered one-on-one instruction to students by appointment.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Assisted with coordination and administration of complete dance program.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Designed and implemented activities to help students explore and develop interests.
Atelier/Stylist Sales Associate
Banana Republic
05.2023 - 01.2025
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
- Demonstrated expert knowledge of various fabrics, garment construction techniques, and proper care instructions when assisting clients with purchases.
- Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
- Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.
- Fostered inclusive environment to make customers feel welcomed.
- Developed a loyal clientele base by consistently providing exceptional service and tailored fashion advice.
- Cultivated loyal client base by offering exclusive previews and promotions, enhancing customer engagement.
- Assisted in planning and execution of in-store events, attracting larger customer base.
- Improved customer satisfaction by quickly identifying and meeting their styling needs.
- Educated customers on value and quality of products, leading to higher satisfaction and trust.
- Facilitated positive shopping environment by ensuring store was clean, organized, and well-stocked.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Dance Instructor
Mauri's School Of Dance
09.1990 - 06.2023
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Offered one-on-one instruction to students by appointment.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
- Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Provided feedback, guidance and support to students on participation and performance.
- Conducted classes and workshops for students on special topics of interest.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Advised students on selecting and developing effective study habits for self-enrichment topics.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Sales Lead Keyholder
Fabletics
02.2020 - 04.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Education
Rosemount High School
Rosemount, MN05-1992
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Customer engagement
- Courteous and professional
- Client engagement
- Product knowledge
- Loyalty program promotion
Interests
Timeline
Associate
Athleta- Gap
02.2025 - Current
Dance Instructor
Next Step Dance Studio
09.2023 - Current
Atelier/Stylist Sales Associate
Banana Republic
05.2023 - 01.2025
Sales Lead Keyholder
Fabletics
02.2020 - 04.2023
Dance Instructor
Mauri's School Of Dance
09.1990 - 06.2023
Rosemount High School
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