Robyn Ray
Summary
Experienced in crafting unique and appealing cocktails tailored to customer preferences. Efficiently manages workflow for seamless operations, even during peak hours. Strong understanding of inventory control and adept at managing supplies for a well-stocked bar.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bartender
August Wilson African American Cultural Center
11.2024 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Managed inventory to prevent shortages, conducting weekly stock checks.
Bartender
Penn Hills Bar & Grill
08.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Managing Bartender
Spirit (AWAACC)
05.2022 - 10.2024
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
Bartender/Trainer (Banquet Bartender)
Culinaire International
11.2021 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars
- Set up glassware, liquor, and other necessary supplies for special events.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.
Medical Assistant
Arcadia Staffing
03.2017 - 10.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Remained alert to problems or health issues of clients and competently responded.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Educated patients on self-care activities such as grooming, bathing, dressing, oral hygiene, and other daily living tasks when appropriate.
Bartender
McKeesport Beer Barrell
01.2017 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Manager of Operations
Suga Mama Delites
06.2016 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Bartender
Krista's Cantina
12.2015 - 03.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Highrollers Cafe
01.2000 - 07.2015
- Managed daily operations, including scheduling, inventory management, ordering, A/R & A/P, hiring, training, advertisement and customer service
- Led a team of 15 employees, providing conflict resolution, guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Accomplished multiple tasks within established timeframes.
Education
Vocational - Medical Assistant
Western School of Health And Business Careers
Pittsburgh, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Handling difficult customers
- Cash register operation
- Complex Problem-solving
- Professional appearance
Certification
- R.A.M.P -Certified - 04/25-04/27
- T.I.P.S -Certified - 03/24-03/27
Timeline
Bartender
August Wilson African American Cultural Center
11.2024 - Current
Bartender
Penn Hills Bar & Grill
08.2024 - Current
Managing Bartender
Spirit (AWAACC)
05.2022 - 10.2024
Bartender/Trainer (Banquet Bartender)
Culinaire International
11.2021 - Current
Medical Assistant
Arcadia Staffing
03.2017 - 10.2023
Bartender
McKeesport Beer Barrell
01.2017 - Current
Manager of Operations
Suga Mama Delites
06.2016 - Current
Bartender
Krista's Cantina
12.2015 - 03.2016
Manager
Highrollers Cafe
01.2000 - 07.2015
Vocational - Medical Assistant
Western School of Health And Business Careers
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