Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Robyn Redding

Chicago,IL

Summary

Experienced progressive Community Manager with a proven track record in leadership, management, and procurement. Dedicated to driving business success by elevating service standards and exceeding customer expectations. Utilizes company policies to consistently deliver a premium customer experience, resulting in high client retention rates and increased revenue for the organization. Demonstrates exceptional problem-solving skills and a strong ability to address residential issues, effectively gaining consumer confidence.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Flats LLC
03.2023 - Current
  • Provide a high level of administrative and operational support to the Property Manager
  • As the Assistant Property Manager, will play a key role in the new resident move in process, review accounting and ledger needs, address and resolve resident issues and complaints, assist the marketing team with events and help implement initiatives, work with the leasing team on new leases and/or renewals, as well as assist with rent collection including delinquency.

Asst. Community Manager

The Habitat Company
09.2022 - 03.2023
    • Prepare and maintain complete resident files
    • Maintain general office and vendor files
    • Type letters, memos and leases
    • Assist in maintenance of work order system and in following purchase order procedures
    • Order office supplies within established budgeted guidelines
    • Assist in typing monthly reports
    • Maintain a daily phone log and daily things-to-do log
    • Assist in collection of assessments and preparation of receipts
    • Work with attorney and property manager regarding legal collection proceedings
    • Maintain courteous communication with the owners, residents and representatives of other companies
    • Complete annual re-certifications on schedule
    • Schedule elevator time for move-ins and move-outs
    • Maintain a contract spreadsheet update as needed
    • Maintain emergency sheet to include all pertinent phone numbers, local police, fire and contractor numbers
    • List property address and property information such as number of units, building number(s), number of stories, number of elevators, and locations of electric, gas and water shut-offs.

Assistant Property Manager

The Michaels Organization
09.2020 - 09.2022
  • Communicates all problems and special cases and makes recommendations to the Property Manager and the Property Supervisor
  • Is responsible for initial leasing and lease renewals in accordance with policy and procedures set by management and regulatory agencies
  • Processes re-certifications (i.e., sets up interviews, assist with filling out forms, follows up with processing information, performs rent calculations, prepares leases)
  • Inspects site grounds and common hallways on a regular basis
  • Monitors make-ready status of vacant apartments
  • Acts as a liaison and advocate on behalf of the residents to public and private agencies
  • Assists in collecting rents when due, making deposits electronically and posting to tenant's ledger in a timely manner.

Salon Coordinator

Chicago Curl Collective
10.2015 - 11.2017
  • Maintain the spirit of team work in the effort to provide a caring respectful environment for the clients and staff
  • Greet customers arriving at the salon and provide them with the information regarding salon services
  • Answer any service related questions
  • Determine customers' need for salon services by figuring out their problem areas such as hair issues
  • Ensure that customers are handed over to the correct hair or hair expert within the salon
  • Answer telephone calls and provide information to callers
  • Schedule appointments and make follow up calls to customers to remind them of their appointments
  • Handle appointment cancellation and shifting duties
  • Collect cash in exchange of services rendered and tender change to customers
  • Ask customers for feedback on salon's services and provide assistance with problems or complaints
  • Endorse retail products that the salon is selling by providing information of benefits.

Education

High school or equivalent - Music

Alabama State University
Montgomery, AL
01.2007

Skills

  • Microsoft Word
  • Strong Communication Skills
  • Microsoft Outlook
  • Property Management
  • Property Leasing
  • Yardi
  • Fair Housing Regulations
  • Office Management
  • Supervising experience
  • Budgeting
  • Excel

Assessments

Recruiting, Proficient, 08/01/22

Timeline

Assistant Property Manager

Flats LLC
03.2023 - Current

Asst. Community Manager

The Habitat Company
09.2022 - 03.2023

Assistant Property Manager

The Michaels Organization
09.2020 - 09.2022

Salon Coordinator

Chicago Curl Collective
10.2015 - 11.2017

High school or equivalent - Music

Alabama State University

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Robyn Redding