Robyn Rees
Haines City,USA
Summary
Results-driven professional focused on delivering exceptional and efficient support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication, and computer skills. Known for adaptability, reliability, and multitasking while consistently meeting and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Customer Relationship Management
Progressive
Haines City, Florida
05.2025 - Current
- Foster long-term customer retention through empathetic and consultative communication.
- Addressed customer complaints by diagnosing issues and implementing effective solutions to enhance customer experience.
- Clarified policy details, coverage options, and billing terms while recommending additional products tailored to customer needs.
- Handled inbound calls from policyholders and prospects, ensuring accurate information delivery and customer satisfaction.
- Update policy information and make billing adjustments.
Member Services Representative
NAUI Worldwide
Riverview, FL
01.2019 - 02.2025
- Answered emails, phone calls, and faxes from global members daily, maintaining a positive attitude and prioritizing customer satisfaction.
- Process payment for the online store and annual membership and affiliate renewals.
- Communicated regularly with affiliates and members to provide updates on news and changes affecting their services.
- Correspond daily with worldwide service centers.
- Update insurance information for members in leadership.
- Resolved website issues by troubleshooting technical problems, ensuring seamless access for users.
- Locate certifications using various online databases and paper records.
- Assist in proofreading and editing printed textbooks.
Entertainer
Walt Disney World Resort
Lake Buena Vista, USA
08.2007 - 12.2019
- Performed in various shows as a puppeteer with mechanical and hand puppets, delivering engaging performances through learned choreography.
- Participated in parades as a character performer and stilt walker, captivating audiences with dynamic choreography.
- Maintained costume and character for extended periods, enhancing audience immersion and experience.
Education
Bachelor of Arts - French Language And Literature
Southern Illinois University
Carbondale, IL12-2005
Skills
- Microsoft Office
- Proofreading and Editing
- Computer troubleshooting
- Teamwork and Collaboration
- Data Entry
- Content Moderation
- Active Listening
- Multitasking
- Problem Solving
- Conflict Resolution
- Communication
- Self-motivation
- Adaptability
- Organization
- Product Knowledge
- Virtual Communication
Additional Skills Hobbies
- Creative writing.
- Jewelry making using chain mail and scale mail.
- Costume making using sewing and pattern altering.
- Leader of an online community of 15+ years where I have created, advertised, and ran online events for hundreds of members, as well as have done content moderation for our Discord server.
Timeline
Customer Relationship Management
Progressive
05.2025 - Current
Member Services Representative
NAUI Worldwide
01.2019 - 02.2025
Entertainer
Walt Disney World Resort
08.2007 - 12.2019
Bachelor of Arts - French Language And Literature
Southern Illinois University