Robyn Reid
Wilson,NC
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 15 years in the field. Motivated Area Supervisor versed in Front End and Apparel in the retail industry. Highly effective at training staff, maximizing productivity and controlling inventory.
Overview
15
15
years of professional experience
Work History
Area Supervisor
Ross Stores
Wilson, NC
11.2021 - Current
- Evaluated data on stock levels, customer sales, and other factors assessed trends and reported findings to help senior management make effective operational decisions.
- To train newly hired sales team in upselling techniques.
- To plan the sequence of operations and established a schedule.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- To maintain focus during busy times and delegate tasks to employees to keep the business running smoothly.
- Processed orders and issued documentation.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper storage areas.
CNA
Higher Heights
Wilson, NC
09.2020 - 11.2022
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered high-quality care to elderly patients in Home Health setting.
- Supported needs of 3+ residents under long-term care.
OD Technician
Herring Eye Associates
Rocky Mount, NC
11.2019 - 02.2020
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Prepared and administered medications to patients as prescribed by optometrist.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Cleaned or sterilized ophthalmic or surgical instruments.
Patient Care Assistant
Friends Home of Guilford
Greensboro, NC
05.2016 - 08.2017
- Provide care and assist elderly Alzheimer patients with daily needs, baths, feeding, and reading time for leisure
- Assisted with action appropriate programs for seniors that were put into place by lead caregivers
- Provide exceptional care in a group home environment with daily needs, baths, feeding and reading, and other activities of daily living (ADL)
- Assist with action appropriate programs for seniors that were put into place by lead caregivers
- Provide exceptional care and enjoy interacting with elderly people with Dementia.
- Transported food trays and aided with feeding.
- Recognized and reported abnormalities or changes in the patient's health status to the case manager.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Patient Care Assistant
Heartland Living & Rehabilitation
Greensboro, NC
11.2015 - 05.2016
- Provide exceptional care in a group home environment with daily needs, baths, feeding and reading, and other activities of daily living (ADL)
- Encourage social interactions with patients.
- Transported food trays and aided with feeding.
- Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets, and doctor advice.
- Recognized and reported abnormalities or changes in the patient's health status to the case manager.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to in-person and telephone requests for information to support office staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Gathered medical information, weight and height measurements, and vital signs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
CNA
Perpetual Home Care
Raleigh, NC
01.2015 - 11.2015
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
PCA/CNA
Wilson House Assist Living And Memory Care
Wilson, NC
02.2014 - 12.2014
- Provide exceptional care and enjoy interacting with elderly people with Dementia
- Provided exceptional care in a group home environment assisting patients in daily needs, baths, feeding and reading and other activities
- Interact and support family members about health care process for loved ones.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 40+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Documented patient information and care activities in electronic health record.
Front-End Supervisor
Burlington Coat Factory
Raleigh, NC
07.2013 - 01.2014
- Provided excellent leadership to individuals that were supervised.
- Marked-down clearance items and relocated merchandise to proper storage areas.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves, and prevented shrinkage.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Evaluated data on stock levels, customer sales, and other factors assessed trends, and reported on findings to help senior management make effective operational decisions.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored new sales associates to contribute to the store's positive culture.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed and implemented strategies to optimize store sales and profitability.
- Trained team members in successful strategies to meet operational and sales targets.
Habilitation Technician
Tammylynn Center
Raleigh, NC
02.2011 - 03.2013
- Provide exceptional care and love assisting children with developmental and behavioral
- Advised patients and families on health topics pertinent to care and treatment.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Performed diagnostic tests and reported results to healthcare providers.
- Cared for patients by providing personal assistance and ambulation.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Patient Care Assistant
Utopia Health Care
Raleigh, NC
03.2012 - 09.2012
- Provide care and assist elderly Alzheimer patients in daily needs, baths, feeding and reading time for leisure
- Assisted with action appropriate programs for seniors that were put into place by lead care givers.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Direct Care Professional
VA Dare Behavioral Health
Stantonsburg, NC
09.2010 - 10.2011
- Provided exceptional care in a group home environment assisting patients in daily needs, baths, feeding and reading and other activities
- Specific information available upon request.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Followed nutritional plans to prepare optimal meals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
Direct Support Professional
Miss Daisy's Home Associates
Wilson, NC
02.2008 - 03.2010
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Scheduled daily and weekly care hours for client caseload.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor of Science - Criminal Justice
Strayer University
Raleigh, NC09.2023
High School Diploma -
Fike High School, NC
Wilson, NC05.2000
Skills
- To obtain a challenging career with obtained experience and acquire new skills and knowledge in a healthcare environment
- Exceptional patient care abilities and experience
- Superior customer care and general laborer skills
- Job Assignments
- Directing Workers
- Manage Employees
- Handling Complaints
- Staff Coaching and Training
- Problem-Solving
- Planning and Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Area Supervisor
Ross Stores
11.2021 - Current
CNA
Higher Heights
09.2020 - 11.2022
OD Technician
Herring Eye Associates
11.2019 - 02.2020
Patient Care Assistant
Friends Home of Guilford
05.2016 - 08.2017
Patient Care Assistant
Heartland Living & Rehabilitation
11.2015 - 05.2016
CNA
Perpetual Home Care
01.2015 - 11.2015
PCA/CNA
Wilson House Assist Living And Memory Care
02.2014 - 12.2014
Front-End Supervisor
Burlington Coat Factory
07.2013 - 01.2014
Patient Care Assistant
Utopia Health Care
03.2012 - 09.2012
Habilitation Technician
Tammylynn Center
02.2011 - 03.2013
Direct Care Professional
VA Dare Behavioral Health
09.2010 - 10.2011
Direct Support Professional
Miss Daisy's Home Associates
02.2008 - 03.2010
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Fike High School, NC
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