Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Robyn Reilly

Cleveland,OH

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

The UPS Store
University Heights , OH
07.2024 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.

Assistant Manager

Aldis
Willowick , OH
05.2020 - 05.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Organized displays to attract customers and promote sales.
  • Stocked shelves with merchandise according to company standards.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Processed returned merchandise according to company policies.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Cashier

Walmart
Eastlake, OH
07.2018 - 08.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Followed company security procedures for handling large sums of money.

STNA

Menorah Park
Beachwood , OH
01.2018 - 03.2020
  • Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
  • Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure.
  • Provided personal care and support to clients with a range of physical and mental health needs.
  • Collaborated closely with doctors, nurses and other healthcare professionals to ensure the best possible outcomes for patients.
  • Encouraged clients to participate in recreational activities that promoted physical fitness and overall wellbeing.
  • Provided emotional support to patients during difficult times such as illness or bereavement periods.
  • Responded quickly and calmly in emergency situations involving medical crises or accidents.

Customer Service Manager

Giant Eagle
Willowick, OH
01.2011 - 03.2018
  • Monitored daily cash flow, prepared bank deposits and balanced tills.
  • Maintained accurate records of all cash transactions.
  • Developed and implemented procedures for efficient handling of cash payments.
  • Verified accuracy of incoming and outgoing funds.
  • Ensured compliance with internal financial control policies and procedures.
  • Assisted in the reconciliation of accounts receivable to general ledger accounts.
  • Prepared reports summarizing account activity for management review.
  • Processed invoices, completed check runs and wire transfers according to company policy.
  • Analyzed complex financial data from multiple sources to identify trends or patterns that may require further investigation.
  • Coordinated with vendors on payment terms and negotiated discounts where applicable.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Wickliffe High School
Wickliffe, OH
05-2011

Skills

  • Recruiting and interviewing
  • Employee performance evaluation
  • Policy administration
  • Recruitment and hiring
  • Schedule oversight
  • Team motivation
  • Customer service and satisfaction
  • Project management abilities
  • Orientating and training
  • Customer rapport
  • Budgeting and finance
  • Employee engagement
  • Marketing tactics
  • Performance reviewing
  • Rewards program oversight

Affiliations

  • singing
  • running
  • weight lifting

Accomplishments

  • I got an award for over 200 hours of community service for high school
  • Bowling awards
  • Baton twirling trophies

Certification

  • STNA License

References

References available upon request.

Timeline

Assistant Manager

The UPS Store
07.2024 - Current

Assistant Manager

Aldis
05.2020 - 05.2023

Cashier

Walmart
07.2018 - 08.2021

STNA

Menorah Park
01.2018 - 03.2020

Customer Service Manager

Giant Eagle
01.2011 - 03.2018

High School Diploma -

Wickliffe High School

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Robyn Reilly