Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Riley

Indianapolis,IN

Summary

Dynamic professional with extensive expertise in event planning and customer service, cultivated at Cushman & Wakefield. Specialist in logistics coordination and relationship development, facilitating successful outcomes and promoting collaboration. Demonstrated capability to oversee intricate schedules and provide outstanding service, significantly enhancing organizational efficiency and client satisfaction by over 20%.

Overview

10
10
years of professional experience

Work History

Community Workplace Manager

Cushman & Wakefield
Indianapolis, IN
11.2023 - Current
  • Planned and executed Senior Leadership Team events to foster organizational collaboration.
  • Managed daily operations, including scheduling meeting rooms and coordinating company events.
  • Addressed customer complaints promptly, demonstrating exceptional service skills.
  • Exhibited strong multitasking abilities to support diverse operational functions.

Executive Assistant to the President

Crestline Construction
Indianapolis, IN
08.2021 - 01.2023
  • Trained and mentored new employees on company policies and procedures.
  • Addressed customer complaints efficiently, demonstrating exceptional customer service skills.
  • Managed daily operations, including scheduling meeting rooms and assisting with company events.
  • Coordinated travel arrangements for meetings, conferences, and seminars.
  • Scheduled work and meeting calendars for staff teams and executives.
  • Arranged catering services to provide food and beverages for events.
  • Executed seamless travel plans for executives, adhering to travel policies.

Inflight Instructor

Republic Airways
Indianapolis, IN
05.2019 - 04.2020
  • Planned instruction aligned with student needs and established curriculum objectives.
  • Utilized syllabi to communicate course requirements, evaluation methods, and attendance policies.
  • Facilitated training sessions that promoted group participation and accountability.
  • Evaluated student performance and adjusted provisions to address diverse learning needs.

Lead Concierge

Omni Hotels & Resorts
Indianapolis, IN
05.2017 - 11.2017
  • Maintained up-to-date knowledge of assets aligned with company needs.
  • Greeted guests and confirmed reservations to enhance guest experience.
  • Delivered exceptional customer service while ensuring attention to detail.
  • Fostered positive relationships with clients and stakeholders.
  • Upheld high ethical standards and professionalism in all interactions.
  • Prioritized tasks effectively to address customer needs promptly.
  • Represented company with integrity, demonstrating commitment to excellence.

Concierge

Four Seasons Scottsdale
Scottsdale, AZ
12.2015 - 08.2017
  • Scheduled deliveries of flowers, gifts, and balloons while coordinating spa and dining reservations.
  • Maintained professionalism and respect for privacy while engaging with guests, including celebrities and VIPs.
  • Arranged special accommodations to elevate visitor experiences.
  • Coordinated wake-up calls, dry cleaning, and pet care as requested by patrons.
  • Provided personalized recommendations on local events based on extensive area knowledge.
  • Responded to guest inquiries regarding local attractions, facilities, and amenities.
  • Engaged in conversations to address questions or resolve complaints effectively.
  • Fostered strong relationships with staff to enhance service delivery.

Contract Corporate Flight Attendant

Executive Services
Scottsdale, AZ
12.2015 - 08.2017
  • Anticipated passenger needs to enhance comfort during flights.
  • Facilitated pre-flight briefings on weather conditions and service strategies.
  • Delivered exceptional customer service to improve travel experiences.
  • Coordinated efficiently with flight crew to address passenger requests.
  • Assisted in planning flight itineraries tailored to client preferences.
  • Provided safety instructions and responded promptly to passenger inquiries.

Catering Sales Manager & Event Coordinator

Ocotillo Golf Resort
Chandler, AZ
02.2016 - 05.2017
  • Oversaw contract negotiations to secure favorable terms for clients and resort.
  • Coordinated event logistics with clients and internal teams, ensuring seamless execution.
  • Conducted site visits to evaluate event spaces and recommend ideal setups.
  • Established details of catering events with clients, leading to high satisfaction levels.
  • Cultivated strong relationships with suppliers and key clients to enhance business development.
  • Supported sales team in driving growth and achieving development objectives.
  • Resolved customer complaints related to sales and service efficiently.
  • Liaised with clients and venue management to confirm scheduling and logistics.

Education

Bachelor of Arts - Liberal Arts And General Studies

Indiana Wesleyan University
08.2015

Skills

  • Articulate and Well-Spoken
  • Meeting Planning
  • Professional and Mature
  • Travel Administration
  • Visitor Greeting
  • Meeting Agenda Preparation
  • Customer Service
  • Catering Coordination
  • Travel Arrangement Coordination
  • Event planning
  • Scheduling coordination
  • Customer service
  • Logistics coordination
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Time management
  • Relationship building
  • Goal setting

Timeline

Community Workplace Manager

Cushman & Wakefield
11.2023 - Current

Executive Assistant to the President

Crestline Construction
08.2021 - 01.2023

Inflight Instructor

Republic Airways
05.2019 - 04.2020

Lead Concierge

Omni Hotels & Resorts
05.2017 - 11.2017

Catering Sales Manager & Event Coordinator

Ocotillo Golf Resort
02.2016 - 05.2017

Concierge

Four Seasons Scottsdale
12.2015 - 08.2017

Contract Corporate Flight Attendant

Executive Services
12.2015 - 08.2017

Bachelor of Arts - Liberal Arts And General Studies

Indiana Wesleyan University

Similar Profiles

CREATE PROFILE