Robyn Robbins
Twin Falls,ID
Summary
Knowledgeable team player with strong background in data collection and accuracy. Successfully conducted extensive fieldwork, ensuring timely and precise data recording. Proven ability to handle sensitive information with confidentiality and demonstrate effective communication and problem-solving skills. Professional driver equipped with extensive experience in navigating urban and rural routes. Known for reliability and strong commitment to ensuring timely deliveries and maintaining high customer satisfaction. Collaborative team player, adaptable to changing schedules, with strong problem-solving skills and excellent driving record.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Amazon Flex Driver
Amazon DS
03.2024 - Current
- Route delivery
- Package handling
- Customer relations
School Lunch server
IMMANUEL LUTHERAN SCHOOL
09.2022 - 12.2025
- Collaborated with kitchen team to streamline serving processes, enhancing overall efficiency during peak hours.
- Adapted quickly to changing menu items and dietary restrictions, ensuring all students received appropriate meals.
- Implemented safety protocols while handling food, contributing to a safe dining environment for students and staff.
- Monitored student behavior during lunch periods, promoting a respectful dining experience conducive to learning.
US Census Enumerator
U.S. Government
01.2020 - 09.2023
- Conducted household surveys to collect accurate demographic data.
- Ensured compliance with federal regulations during data collection processes.
- Trained new enumerators on effective survey techniques and best practices.
- Analyzed and verified collected data for accuracy and completeness.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
Catering & Sales Assistant Manager
Red Lion Hotels
06.2016 - 08.2022
- Assisted guests with inquiries and reservations, ensuring exceptional service quality.
- Managed inventory of supplies and merchandise to maintain optimal stock levels.
- Coordinated communication between departments to enhance operational efficiency.
- Processed sales transactions accurately using point-of-sale systems.
- Supported marketing efforts by promoting hotel services and amenities to guests.
- Handled guest feedback promptly, resolving issues to improve satisfaction rates.
- Trained new staff on customer service protocols and operational procedures.
- Contributed to team meetings, providing insights for process improvements and guest experience enhancements.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Identified upselling opportunities, contributing to increase in average transaction value.
Optician
Shopko
12.2010 - 03.2015
- Responsibilities
- Customer service, phones, orders, screening, repairs, evaluating reorders, email, filing, problem solve, computer, set appointments
- Customer service seems to be dying off. I feel it is important to listen and communicate back to your customers what you feel they just said. I have found that this will help with company/customer complications.
- Being someone who is somewhat technical in nature helps as well, when you have a patient that comes in with a pair of glasses that they have either sat on or stepped on you must think outside of the box. I feel this is a great accomplishment if you can do this.
- Skills Used
- Problem solving, time management, customer care, de escalation, administrative skills, communication and listening skills
- Assisted customers in selecting eyewear to meet individual needs and preferences.
- Conducted accurate fittings and adjustments of eyewear for optimal comfort and performance.
- Educated clients on proper eyewear care and maintenance to enhance product lifespan.
- Processed orders efficiently using point-of-sale systems for seamless transactions.
Education
No Degree - General Management Preperation
CSI
Twin Falls, IDHigh school diploma or GED - General Studies
Hansen Jr/Sr High School
Hansen, ID05.1981
Skills
Phone customer support
- Data collection
- Order processing
- Technical adjustments
- Safety protocols
- Visual field testing
- Appointment scheduling
- Operational efficiency
Certification
- Driver's License
- ServSafe Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Amazon Flex Driver
Amazon DS
03.2024 - Current
School Lunch server
IMMANUEL LUTHERAN SCHOOL
09.2022 - 12.2025
US Census Enumerator
U.S. Government
01.2020 - 09.2023
Catering & Sales Assistant Manager
Red Lion Hotels
06.2016 - 08.2022
Optician
Shopko
12.2010 - 03.2015
High school diploma or GED - General Studies
Hansen Jr/Sr High School
No Degree - General Management Preperation
CSI