Robyn Rosenogle
Customer Service
Wyandotte,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Veterinary Assistant
AW Animal Hospital
Taylor, Michigan
03.2016 - Current
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Educated clients on post-surgical care and nutrition.
Independent Sales Consultant
Scentsy
Wyandotte, MI
04.2014 - Current
- Managed end-to-end management of transactions, financial records, and support.
- Educated customers by providing hands-on demonstrations and explaining benefits and advantages of using Scentsy warmers.
- Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales
Education
GED -
Roosevelt High School
Wyandotte, MISkills
- Relationship Building
- Cleaning and Sanitizing
- Sales and Upselling
- Verbal and Written Communication
- Problem Resolution
- Customer Service
- Cash Drawer Balancing
- Supply Ordering and Restocking
Timeline
Veterinary Assistant
AW Animal Hospital
03.2016 - Current
Independent Sales Consultant
Scentsy
04.2014 - Current
GED -
Roosevelt High School
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