Robyn Scrimger
Mount Pleasant,MI
Summary
Dynamic retail professional with extensive experience at R&R Family Stores, excelling in customer service and cash handling. Proven track record of enhancing customer satisfaction through effective conflict resolution and team collaboration. Skilled in POS operations and inventory management, consistently fostering positive relationships to drive repeat business.
Overview
5
5
years of professional experience
Work History
Cashier /closer
R&R Family Stores
05.2021 - 11.2025
- Processed customer transactions efficiently using point-of-sale system
- Assisted customers with product inquiries and store navigation
- Maintained accurate cash drawer throughout shifts
- Collaborated with team members to ensure a clean, organized store environment
- Handled customer complaints professionally, ensuring satisfaction and resolution
- Trained new staff on register operations and customer service standards
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Assistant Manager
7-11 Convenience Store
05.2024 - 02.2025
- Assisted in managing daily operations and inventory control to ensure efficient store functionality.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Implemented promotional strategies to increase sales and improve customer engagement within the store.
- Oversaw cash handling processes, ensuring accuracy during transactions and end-of-day reconciliations.
- Collaborated with management to optimize stock levels, reducing waste and improving product availability.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular audits of merchandise displays to maintain compliance with company standards and branding guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma -
Madison High School
Madison Heights, MISkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- Staff training
- Refund handling
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
Timeline
Assistant Manager
7-11 Convenience Store
05.2024 - 02.2025
Cashier /closer
R&R Family Stores
05.2021 - 11.2025
High School Diploma -
Madison High School