Robyn Shawn

• Worked closely with IT personnel in order to implement systems upgrades which improved the efficiency of the Claims Department's operations.
• Recommended and communicated goals to help team excel against targets.
• Identified trends or patterns from data collected from customer feedback surveys related to the claims experience.
• Performed quality assurance reviews on claims submitted by staff to ensure compliance with company standards.
• Collaborated with quality team regarding quality assurance reviews.
• Trained new team members on policies and procedures for claims handling.
• Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
• Monitored objectives to determine effectiveness of workflows, facilitating training, and mentoring for improvement.
• Oversaw onboarding processes for new team members, delivering training on claims handling.
• Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
• Maintained records of all correspondence sent out by the department relating to individual claims processed.
• Understood and followed oral and written directions.
• Completed day-to-day duties accurately and efficiently.

• Responsible for completing and teaching

correct hazmat disposal

• Forklift and electric jack operations

• In charge of receiving (DSD) of store - checking

In vendors, firearms, and FedEx/UPS

• packed and audited all recalls and returns

• Prepared staff work schedules and assigned team members to specific duties.
• Formed and sustained strategic relationships with clients.
• Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
• Participated in networking events with other centers or representatives from corporate headquarters.
• Evaluated job performances of team members regularly through feedback sessions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Created operational plans for the center in order to maximize efficiency and productivity.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

• Conducted research on current trends in 4-H programming and activities.
• Developed and implemented educational programs for youth members in various topics related to 4-H.
• Conducted classes and lectures on nutrition, home management and farming techniques.
• Answered phone calls and responded to questions and concerns.
• Provided guidance to volunteers on best practices when working with children.
• Communicated regularly with parents about their child's progress within the program.
• Created promotional materials for special events, fundraisers, field trips.
• Facilitated group activities designed to promote leadership skills among participants.
• Worked closely with county extension agents and officials to ensure adherence to established policies and procedures.
• Organized and advised county and state fair events and 4H clubs.
• Engaged youth participants in interactive discussions related to current issues facing their communities.
• Assisted with fundraising initiatives designed to generate additional resources for the program.
• Coordinated transportation arrangements for field trips or other offsite events sponsored by the 4-H club.
• Maintained a safe environment during all activities conducted by the 4-H organization.
• Recruited new members into the 4-H organization through outreach efforts at local schools and community centers.
• Assisted with the organization of 4-H events, such as meetings and competitions.
• Developed strategies to engage participants in meaningful learning experiences that would encourage their involvement in 4-H activities.
• Worked with cross-functional teams to achieve goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Planned and completed group projects, working smoothly with others.