Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robyn Shunnara

Mesa,AZ

Summary

Talented Sr Loan Processor knowledgeable about the current Real Estate loan market. Proficient time manager and collaborative team player trained in loan and underwriting processes. Proficient with FHA, VA, USDA, Fannie Mae, Freddie Mac and Non-QM loan products. Results-oriented and highly effective at coordinating documents and processes between departments, and loan partners. Expert negotiator, problem solver and organizer. Over 20 years of experience in loan processing and mortgage qualifying.

Overview

12
12
years of professional experience

Work History

Sr Loan Processor

DML Mortgage
03.2024 - Current
  • Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
  • Assisted in training junior loan processors, resulting in increased productivity across the team.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
  • Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
  • Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.

Sr Loan Processor/Operations Manager/Processing Manager

V.I.P Mortgage Inc
07.2017 - 03.2024
  • Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Improved interdepartmental communication by initiating regular meetings between key stakeholders involved in the lending process.
  • Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
  • Reduced loan processing time by developing and employing standardized documentation procedures.
  • Assisted in training junior loan processors, resulting in increased productivity across the team.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
  • Evaluated approvals against established bank and government lending standards.
  • Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
  • Mentored new hires within the loan processing team, fostering a culture of knowledge sharing and continuous improvement.
  • Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Set up and completed loan submission packages.
  • Utilized loan origination software to process and track loan applications.

Loan Processor

Primary Residential Mortgage Inc
01.2012 - 07.2017
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.

Education

High School Diploma -

North Polk High School
Alleman, IA
05.1997

Skills

  • Loan Processing Proficiency
  • Strong attention to detail
  • Effective Time Management
  • Team Collaboration Strengths
  • Fraud Detection Awareness
  • Adaptability to Change
  • Regulatory Compliance Knowledge
  • Interpersonal relationship building
  • Proficient in Encompass, ALLREGS, DU/LP/G
  • Pipeline Management Know-How
  • Teamwork and Collaboration
  • Dedicated Work Ethic

Accomplishments

  • Supervised team of 13 staff members.
  • Collaborated with team of Corporate Operations Managers in the development of Up Front Underwriting procedures/Policy.
  • Documented and resolved pipeline management for processing staff which led to increased bandwidth.
  • Participate in presentations during monthly branch meetings to present any Investor, Agency, program changes and provide educational information to operations and sales staff.


Timeline

Sr Loan Processor

DML Mortgage
03.2024 - Current

Sr Loan Processor/Operations Manager/Processing Manager

V.I.P Mortgage Inc
07.2017 - 03.2024

Loan Processor

Primary Residential Mortgage Inc
01.2012 - 07.2017

High School Diploma -

North Polk High School

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Robyn Shunnara