ROBYN SIGLER
Independence,KY
Summary
Reliable Customer Service / Air Freight representative with 38 years of experience. I am a team player with a positive attitude and motivated to maintain customer satisfaction and contribute to company success.
Overview
39
39
years of professional experience
Work History
Senior Administrative Associate
UPS
Hebron, KY
09.2013 - 02.2024
- Responded promptly to customer inquiries regarding product availability or pricing information.
- Account payables and COUPA processing.
- Import, Export and domestic processing of freight.
- Dangerous Goods Certified.
- Organized files, scanned needed documents and assisted in record retention process.
INTERNATIONAL AGENT
UPS
Dayton, 45424
07.2004 - 08.2013
- Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client.
- Generated leads for new sales through telephone and email contact with customers. Handled purchasing of office supplies via OASIS.
IMPORT/EXPORT ANALYST
EMERY
Vandalia, OH
05.1985 - 06.2004
- Processed import and export freight, documents,and Customs clearance in and out of the U.S. Kept customers informed of any problems and solved any issues that came up.
Education
High School Diploma - BUSINESS
GRACE COLLEGE
Skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Telephone inquiries specialist
- Customer service expert
- Telecommunication skills
- Adaptive team player
Accomplishments
- Quality Communication
- Interacted with 50+ affiliate stations in US and Puerto Rico & International , ensuring reliable and delivery to residential and business customers.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Interface
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Adaptable to learn and accomplish requested tasks.
- Customer resolution assistance.
Timeline
Senior Administrative Associate
UPS
09.2013 - 02.2024
INTERNATIONAL AGENT
UPS
07.2004 - 08.2013
IMPORT/EXPORT ANALYST
EMERY
05.1985 - 06.2004
High School Diploma - BUSINESS
GRACE COLLEGE
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