Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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ROBYN SIMS

ROBYN SIMS

Fort Worth,TX

Summary

Dedicated and compassionate professional with a background in customer service, leadership, and healthcare support. Recently certified as a Phlebotomy Technician with hands-on training in venipuncture and patient care. Adept at multitasking, problem-solving, and creating a positive experience for clients and patients. Seeking to apply my clinical and interpersonal skills in a medical or laboratory setting.

Experienced with shift management and team coordination. Utilizes effective leadership to enhance team performance and operational efficiency. Track record of maintaining high standards in customer service and employee satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew Member/Shift Leader

McDonald's
08.2022 - 05.2025
  • Greeted and served guests efficiently in a fast-paced environment
  • Took accurate orders and maintained cleanliness in guest areas
  • Delivered excellent customer service and maintained workplace standards
  • Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
  • Worked closely with upper management on various projects aimed at enhancing profitability or improving overall efficiency.
  • Led daily pre-shift meetings to communicate goals, expectations, and important updates to crew members.
  • Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
  • Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.

Customer Service Specialist

Teleperformance
06.2023 - 08.2023
  • Handled calls and inquiries from customers across the U.S.
  • Resolved complaints and built rapport to ensure customer satisfaction
  • Provided accurate information while working remotely

Shift Leader

Love's Travel Stop
02.2021 - 02.2022
  • Supervised employees and managed shift operations
  • Entered shift data and prepared updates for management
  • Delivered top-tier customer service and trained new hires

Student Secretary

Madison High School
08.2018 - 02.2019
  • Answered phones, assisted visitors, and handled office tasks
  • Filed paperwork and supported administrative staff

Seller / Cashier

Madison High School
10.2017 - 02.2019
  • Handled cash register and stocked merchandise
  • Maintained professionalism during high-volume hours

Education

High School Diploma - undefined

Madison High School
Tallulah, Louisiana
05.2020

Skills

  • Venipuncture & Blood Collection
  • Patient Care
  • Customer Service
  • Microsoft Office & Data Entry
  • Call Center Communication
  • Bilingual: English
  • Cash handling proficiency
  • Food preparation
  • Sanitation standards
  • Teamwork and collaboration
  • Time management
  • Order of draw
  • Blood collection techniques
  • Patient preparation
  • Biohazard disposal
  • HIPAA
  • Patient care
  • Medical terminology
  • Butterfly venipuncture
  • Phlebotomy technician (PT)
  • Attention to detail
  • Sanitation and sterilization

Certification

  • Certified Phlebotomy Technician (CPT)
  • Phlebotomy Training Specialists — Jackson, Mississippi
  • Training Started: 2025-04-12 | Completed: 2025-05-24
  • Certified: 2025-06-18
  • Other Certifications
  • BLS (Basic Life Support)
  • Certificate for Micro-Enterprise (Entrepreneurship)

Affiliations

  • National Honor Society
  • CNA Training Completion

Timeline

Customer Service Specialist

Teleperformance
06.2023 - 08.2023

Crew Member/Shift Leader

McDonald's
08.2022 - 05.2025

Shift Leader

Love's Travel Stop
02.2021 - 02.2022

Student Secretary

Madison High School
08.2018 - 02.2019

Seller / Cashier

Madison High School
10.2017 - 02.2019

High School Diploma - undefined

Madison High School