Robyn Sloan
Proctor,WV
Summary
Dynamic leader with a proven track record at Staples, adept in operations management and business development. Skilled in leveraging team leadership and complex problem-solving abilities to drive efficiency and growth. Excelled in implementing robust inventory systems, achieving 100% accuracy in high-pressure environments. Demonstrates exceptional verbal communication and a positive attitude, fostering a culture of continual improvement and employee empowerment. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 11+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager/Operations Manager
Staples
06.2024 - Current
- Managing operations: Oversee day-to-day operations, including sales, staff, and inventory
- Managing budgets: Develop and implement budgetary and resource allocation plans
- Hiring and training: Recruit, onboard, and train employees
- Managing staff: Delegate responsibilities, resolve conflicts, and ensure employees are following policies and procedures
- Managing inventory: Maintain proper inventory levels, implement purchasing plans, and work with vendors
- Managing customer service: Oversee customer service and ensure the store is clean and presentable
- Managing safety: Adhere to health and safety protocols and policies
- Managing schedules: Develop and maintain a schedule for employees, including time off, sick leave, and time tracking
- Managing promotions: Develop holiday promotions and other promotions to drive traffic to the store
- Managing financials: Manage the store's financials, including bank drop-offs
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Assistant Manager and Operations Manager
Wash-Rite Unlimited Express Wash
01.2023 - 05.2023
- Was there for company start up
- Had to know how to fix tunnel issues, know what places on computer system to fix and what chemicals did
- Plus also, counted money, bank runs, keep office organize, answer phones, fix any issue that comes up, run the day-to-day operation, and wrote reports
- I also worked morning to nights, hire and fire, was there and helped start the car wash from scratch
- Did schedules, meetings and any other issues that came up
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Store Manager/Sales
Shoe Dept
11.2022 - 01.2023
- Counted money, sales, opening and closing, returns, running store operations, mark downs, making sure everything is in the right place, supervising others, had to pull bad returns, had to make sure everything was in straight lines, made sure we hit quota, pulled orders, and much more
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Manager and Operations Manager
Belmont Properties Inc.
04.2022 - 10.2022
- I'm a manager of an apartment complex I collected rent money and damage money plus the move in money
- I also did everything on it as in writing people up, doing inspections, filing, answering phones, make sure everything is up to code, order things, wrote up agreements and many more things
- I deal with 48 apartments
- Kept track of sick days pto days and hourly
- Did pay rates and grades
- Had to call get fill-ins to do the work
- Had to call outside work when I needed stuff done that maintenance men couldn't do
Inventory Specialist and Operations Manager
RGIS Inventory Specialists
11.2021 - 03.2022
- Use their machines and have to scan over 500 items in an hour
- You have to learn the machine to do your job the right way
- I am 100 percent accurate
- I learned the machine pretty quickly
- I catch on pretty quickly
Security
EM1 Services LLC
07.2021 - 10.2021
- I have to be organized, have to remember people that come in and what company they work for, have to have neat handwriting, be there on time to relieve people
Data Entry/Analysis and Operations Manager
Cooper Standard
07.2020 - 11.2020
- Went around and counted supplies and chemicals
- Made sure we had so many things like tape, rubber, paper fliers, boxes, saran wrap
- If it was missing had to find out where barrels of chemicals was at on production floor
- Put inventory in database
- I also had to put all information that I found in the computer system before I left
Certified Nursing Assistant/Lead
Peterson Rehabilitation Hospital
01.2020 - 07.2020
- I completely my schooling
- I'm taking my state soon
- I work 12 to 16 hour days at least three times a week
- You need to have good communication skills and patients
- I help get people to get back to their old self or take care of them long term
- I also did a lot of ADLs
Warehouse Associate
Simos
10.2019 - 01.2020
- I lift up to 60 pounds and I am always on my feet
- Plus I also usually catch on pretty quick
- I do usually know some things on the phones and teach myself things
- Had to have good communication skills to do my job and get things shipped out or put in boxes to ship to a store
- I also did retail scanning also
Lead Secretary /Tax Preparer
H&R Block
01.2019 - 03.2019
- Check in Client and offer coffee
- If they want coffee you have to get it
- Then call tax preparer to tell them the clients are there
- Filing and answering phones up to 4 phone lines
- If I was a tax preparer I would ask about their information, do upfront pricing and then if they was okay with that I would do their taxes
- I managed secretaries and tax preparers
- Put up signs throughout the town
Retail Store Manager
T-Mobile
10.2012 - 07.2016
- Transferred between stores in Virginia West Virginia
- I was a retail store manager
- I also did open and closed
- Hired people
- Fixed the stores to get better sales and retainer store associates to sell more and how to
Operations Supervisor and Business Owner
E and L Cleaning
05.2006 - 09.2012
- Cleaning, cleaned hotels, cleaned mansions and dealerships
- I had 10 people in my crew
- I had to make sure everything got done on time at work
- I gave the crews their schedule I also ran another crew
- I jumped between both of them
- I did all paperwork, bank runs, write up agreements, wrote loans, dealt with a lot of daily cash
Certified Nursing Assistant Lead/Office Manager
Mound View Health Care
08.2008 - 05.2009
- Took patients to breakfast lunch and dinner
- Did all the hygiene stuff with them
- Had to record everything we did
- I was ahead of my own wing
- I also worked in the business office
- I made calls filed did paperwork did an admission and some other stuff
Security Guard/Lead
Security America
06.2008 - 10.2008
- Had to see who came in and out of facility
- Had to keep good records
- I was the head guard in the shack
Manager
Domino's
07.2006 - 07.2008
- Made pizza, took orders on the phone, use register, did the hitting of people, made sure had enough people to run it, ran the operation and made sure we saved money in some areas, did open and closed, did deposits and so much more
CSR - Customer Service Representative/Manager
TeleTech
02.2006 - 07.2006
- Answering phones
- Had to know how to make customers happy without giving too much
- Had to make the customer see the deals
- Had to have patience
- Needed to know how to explain the way things worked
- Needed to know computers and company systems
- Had to dispatch cable people and telephone
CSR/Cashier Lead
Walmart
08.2005 - 02.2006
- Had to take money and give the right amount of change
- Had to stand for long periods of time
- Keep area near
Secretary/ Assistant Store Manager
H&R Block
01.2005 - 05.2005
- Answering phones
- Filing taxes and papers in the right places
- Print out checks
- Be able to multitask
- Help run store when manager was away
- Open and close tills
- Make schedules
Layaway Associate/Assistant Manager
Walmart
08.2004 - 12.2004
- Be able to keep paperwork in order
- Be able to deal with stress and pressure
- Be able to lift 50 pounds at least
- Be able to run their computer system
Tax Preparer
H&R Block
01.2004 - 04.2004
- Know what information to put where
- Deal with customers not like their returns
- Help schedule tax preparers and run store
Manager
Wendy's
02.2002 - 01.2004
- Did schedules, hire and fire employees, ran grill, register, cleaned, open and closed, did deposits, and more
Education
Bachelor of Administration - Bachelor Degree of Management
Everest University
04-2009
High School Diploma -
John Marshall High School
05-2003
Skills
- Team Leadership, Time Management, Verbal and written communication
- Complex Problem-Solving
- Operations Management, Business Administration, and Task Delegation
- Managing Operations and Efficiency
- Hiring and Training
- Attention to Detail
- Positive Attitude
- Computer Skills
- Decision-Making, customer Serviced and Salesforce Management
- Schedule Preparation, team player, training and coaching
- Employee Scheduling
- Sales Analysis
- Patience and Empathy
- Cash handling and management
- Cash Register Operation, payment processing, refund handling
- Daily Reporting, ordering, stocking, shipping and receiving
- Warehouse Operations
- Purchasing strategies and cycle counting
- Price Negotiation
- Order picking and processing
- Data Management, ordering Supplies
- Problem-solving abilities, multitasking Abilities
Certification
- CNA
- Certified Property Manager
- Certified Apartment Manager
- Driver's License
Timeline
General Manager/Operations Manager
Staples
06.2024 - Current
Assistant Manager and Operations Manager
Wash-Rite Unlimited Express Wash
01.2023 - 05.2023
Assistant Store Manager/Sales
Shoe Dept
11.2022 - 01.2023
Manager and Operations Manager
Belmont Properties Inc.
04.2022 - 10.2022
Inventory Specialist and Operations Manager
RGIS Inventory Specialists
11.2021 - 03.2022
Security
EM1 Services LLC
07.2021 - 10.2021
Data Entry/Analysis and Operations Manager
Cooper Standard
07.2020 - 11.2020
Certified Nursing Assistant/Lead
Peterson Rehabilitation Hospital
01.2020 - 07.2020
Warehouse Associate
Simos
10.2019 - 01.2020
Lead Secretary /Tax Preparer
H&R Block
01.2019 - 03.2019
Retail Store Manager
T-Mobile
10.2012 - 07.2016
Certified Nursing Assistant Lead/Office Manager
Mound View Health Care
08.2008 - 05.2009
Security Guard/Lead
Security America
06.2008 - 10.2008
Manager
Domino's
07.2006 - 07.2008
Operations Supervisor and Business Owner
E and L Cleaning
05.2006 - 09.2012
CSR - Customer Service Representative/Manager
TeleTech
02.2006 - 07.2006
CSR/Cashier Lead
Walmart
08.2005 - 02.2006
Secretary/ Assistant Store Manager
H&R Block
01.2005 - 05.2005
Layaway Associate/Assistant Manager
Walmart
08.2004 - 12.2004
Tax Preparer
H&R Block
01.2004 - 04.2004
Manager
Wendy's
02.2002 - 01.2004
Bachelor of Administration - Bachelor Degree of Management
Everest University
High School Diploma -
John Marshall High School
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