Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Smietan

Acworth,GA

Summary

Over two decades of experience in the retail space of Powersports and premier brand motorcycles including management, sales, and finance. Highly organized and motivated team player, known for exceeding customer and employer expectations, exemplary service, excellent written / verbal communication and phone etiquette.

Overview

9
9
years of professional experience

Work History

Direct Buyer / Live Chat Specialist

Motos America
02.2023 - 03.2024
  • Responsible for inventory management; purchasing used motorcycles on behalf of 14 dealerships nationwide.
  • Ongoing responsibility for maintaining and growing used bike inventories for all dealers, assessing current market values and pricing adjustments to maintain competitive edge and increase revenue opportunities.
  • Maintain dealer websites for accuracy and appearance.
  • Responsible for live chat correspondence across multiple dealerships - support, answering questions, converting inquiries to leads, driving sales opportunities to in-house staff.

Sales and Finance Manager

Nashville Motos/ Motos America
03.2022 - 02.2023
  • Took over day-to-day administration of newly acquired Nashville dealership.
  • Responsibilities include closing new and used sales, coordination of dealer trades, valuation and acquisition of wholesale and used inventory, financing, and insurance.
  • Responsible for inventory, pricing and price adjustments, web content, and overall manufacturer pipeline.

BMW Brand Sales Manager

Wooly's Cycles Of Atlanta
05.2021 - 03.2022
  • Responsible for demonstrating products to potential customers, closing motorcycle sales and identifying upsell opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Responsibilities include new and used sales, coordination of dealer trades, valuation and wholesale of used inventory, financing and insurance.

Inventory/Tag & Title Administrator

WOW Motorcycles
05.2020 - Current
  • Expert in both customer-related tag and title work as well as acquisition and processing of titles for vehicles purchased by dealership for resale.
  • Responsible for auditing all title and registration work to ensure accuracy and completeness.
  • Standard-setting customer relationship skills with attention to detail; acted as the professional escalation point for customer-related issues.

Inventory Team Lead/Tag & Title Clerk

Mountain Motorsports
05.2019 - 05.2020
  • Responsible for managing title work across seven Georgia locations via TitleTec.
  • Submitted all out-of-state title work within specified timelines to ensure fines and penalties were avoided.
  • Ensured liens were recorded as required by dealer agreements.
  • As Inventory Team Lead, supervised a six-member accounting team responsible for ensuring all inventory was properly entered into Lightspeed, processing of dealer transfers, and floor plan payoffs.

Sales Professional/Client Advisor

Mountain Motorsports
10.2018 - 05.2019
  • Expertly combined product knowledge with customer insight and engagement to create sales opportunities.
  • Compiled a knowledge base of more than one hundred products across four brands to successfully articulate all product benefits and features within six months.

Sales Manager

BMW Motorcycles of Riverside
05.2015 - 08.2018
  • Repeatedly ranked Top 5 in the U.S in BMW unit sales.
  • Exceeded 230% of BMW's expectations for market share in 2018.
  • Near-top ranking for gross margin and unit counts per salesperson in regional dealership group.
  • Grossed nearly $800,000 for the dealership in 2018.
  • More than 250 new and used units sold in 2018.

Education

Bachelor of Science - Kinesiological Science

University of Maryland
College Park, MD
05.1984

Skills

  • Microsoft Office Suite
  • DMS: Lightspeed (original and EVO), Dealer Track
  • CRM Proficiencies: Dealer Socket, AutoBase, Dealership Performance 360
  • TitleTec

Timeline

Direct Buyer / Live Chat Specialist

Motos America
02.2023 - 03.2024

Sales and Finance Manager

Nashville Motos/ Motos America
03.2022 - 02.2023

BMW Brand Sales Manager

Wooly's Cycles Of Atlanta
05.2021 - 03.2022

Inventory/Tag & Title Administrator

WOW Motorcycles
05.2020 - Current

Inventory Team Lead/Tag & Title Clerk

Mountain Motorsports
05.2019 - 05.2020

Sales Professional/Client Advisor

Mountain Motorsports
10.2018 - 05.2019

Sales Manager

BMW Motorcycles of Riverside
05.2015 - 08.2018

Bachelor of Science - Kinesiological Science

University of Maryland

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Robyn Smietan