Robyn Smith
Canton,Ohio
Overview
20
20
years of professional experience
Work History
Sales Associate
Dillard's
Canton, OH
08.2023 - Current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Increased purchase amounts by cross-selling with similar products.
- Handled customer complaints in a professional manner.
Supervisor
Apostolic Bible Institute (ABI)
Oakdale, MN
08.2021 - 07.2023
- Personally requested by the Senior Leadership of the Apostolic Bible Institute to oversee a dorm of 15+ females
- Responsible for the facility management, including spot checks, equipment repairs, custodial services, vendor engagement and management, inventory management, and purchasing
- Spearhead the development and deployment of events for the residents of the dorm that promotes a culture of inclusion
- Ensure that the residents are meeting their daily objectives and requirements as members of the student body of the bible college
- Volunteer time and service to the church of the bible college, leading children services and events
- Manage the administrative services of the facility pertaining to the residents throughout their housing at the facility.
Customer Experience Banker
Huntington National Bank
Canton, OH
- 01.2021
- Selected by the Management Team of the branch to serve as a concierge banker responsible for providing direct, in-person support to walk-in customers
- Held responsibility for the retention and growth of consumer and business customer relationships
- Supported the Management Team in the development and meticulous oversight of key financial reporting activities, ensuring accuracy and timeliness of all financial reporting
- Proactively identified customers' financial goals and needs, while recommending appropriate deposit and individually-curated banking products and services
- Processed customer transactions accurately and efficiently, while delivering exceptional customer service that resulted in increased customer retention and acquisition
- Demonstrated high-proficiency in both understanding and educating customers on consumer deposit products
- Adhered to all operational, security, risk and regulatory policies and procedures
- Executed expert conflict resolution skills in the management and oversight of customer complaints and discrepancies
- Left this position only due to a personal request from the Senior Leadership of Apostolic Bible Institute to fill a critical role as their Female's Dorm Supervisor.
Business Manager
Dillard's Department Store
North Canton, OH
05.2016 - 03.2020
- Provided astute headship to a team of 3 high-performing personnel
- Implemented strategic sales models that drove sales revenue up 2.5% for the Home Department
- Ensured daily operations were in alignment with the company mission
- Collaborated with the Senior Leadership on translating key performance indicators for the department, while ensuring all goals are met on-time and within budget
- Organized and executed in-store and out-of-store events
- Oversaw that the Home Department was highly organized, enhancing the visibility and showcasing of the department
- Produced repeat customers through excellent customer service.
Customer Service Specialist | Retention
Hartville Pet Insurance
Akron, OH
10.2012 - 01.2017
- Excelled in a 90-day pilot as a key member of a retention-only team
- Drove retention rates for existing clients up by 30%
- Managed escalated accounts, providing excellent customer service, while demonstrating impeccable conflict resolution skills
- Reviewed claims with customers, ensuring accuracy and reducing closing times for accepted claims
- Researched medical records
- Conducted training and development for new-hires
- Worked with specialized accounts.
Customer Service Specialist | Retention
OPUS21 Management Solutions
St. Paul, MN
08.2005 - 11.2011
- Collaborated with the Management Team on the creation and execution of all Collections Campaigns
- Provided expert customer service to clients with delinquent accounts
- Managed the training and development of new-hires
- Supervised a diverse team of personnel
- Oversaw the effective and efficient management of a high volume of incoming calls for multiple cities and databases
- Help customers understand their utility invoices and process payments.
Front Desk Assistant
AllState Insurance
Canton, OH
01.2004 - 01.2005
- Processed payments for clients, while demonstrating superior customer service
- Demonstrated excellent time management while scheduling all meetings on behalf of the agent
- Process quotes for auto or home insurance
- Conducted telemarketing, driving lead generation for a growing location.
Education
Bachelor's Degree - Theology
Apostolic Bible Institute
01.2008
Skills
- Time Management
- Product Knowledge
- Data Entry
- Teamwork and Collaboration
- Attention to Detail
- Conflict Resolution
- Claims Investigation
- Policy Knowledge
- Coverage Determination
- Insurance Claims Review
- Microsoft Office
- Customer Service Experience
- Calm and Professional Under Pressure
Websites
Contact Profile - Skills
- Microsoft Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
- Customer Relationship Management (CRM) Tools
- Billing Software Platforms
- Collections Software Platforms
- Financial Reporting Systems
Timeline
Sales Associate
Dillard's
08.2023 - Current
Supervisor
Apostolic Bible Institute (ABI)
08.2021 - 07.2023
Business Manager
Dillard's Department Store
05.2016 - 03.2020
Customer Service Specialist | Retention
Hartville Pet Insurance
10.2012 - 01.2017
Customer Service Specialist | Retention
OPUS21 Management Solutions
08.2005 - 11.2011
Front Desk Assistant
AllState Insurance
01.2004 - 01.2005
Bachelor's Degree - Theology
Apostolic Bible Institute
Customer Experience Banker
Huntington National Bank
- 01.2021
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