Robyn Stephens
Sachse,TX
Summary
Experienced Administrative Manager with a proven ability to efficiently manage administrative operations and implement streamlined processes. Recognized for optimizing procedures that greatly enhance office productivity and contribute to the achievement of organizational goals. Demonstrates strong leadership skills in team management and fosters collaborative environments. Expertise in project management and strategic planning.
Overview
15
15
years of professional experience
Work History
Finance, Administration & Database Manger(Remote)
Berger Hirschberg Strategies
02.2022 - Current
- Managed partnership contracts with external stakeholders and partners to acquire mutually benefiting contracts and successful project delivery and managed workflow between staff, coordinating documents and creative material distribution.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Provided expert guidance on tax planning strategies to minimize liability exposure while adhering to relevant regulations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Provided reporting and technical expertise for maintenance of organizational processes.
- Provided expert technical support to end-users experiencing difficulties with database applications or interfaces, resolving issues in a timely manner.
- Increased system uptime by proactively monitoring database issues and addressing potential issues before they escalated.
- Implemented robust security measures, safeguarding sensitive company information from unauthorized access or leaks.
- Boosted end-user satisfaction significantly by responding promptly to customer feedback, making improvements based on their insights and requirements.
- Spearheaded the development of custom reports based on complex data sets, delivering key insights to inform strategic decision-making processes at various levels within the organization.
Client Relationship Manager
Preference Tax LLC (Business Owner)
11.2019 - Current
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Managed over 20 clients per month
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Oversaw new business development and customer servicing.
- Skilled at working independently and collaboratively in a team environment
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed and maintained courteous and effective working relationships
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used critical thinking to break down problems, evaluate solutions and make decisions
Community Engagement Manager
Powerhouse Business Mavens
06.2022 - 03.2024
- Streamlined processes for event coordination, reducing logistical challenges and increasing overall efficiency in executing community-focused initiatives.
- Identified opportunities for cross-functional collaboration, leveraging shared goals to drive collective impact across multiple departments.
- Provided timely responses to follower inquiries or comments across all channels, demonstrating commitment to customer service excellence while building trust within the community.
- Monitored and built social media following of 300 business woman by maintaining solid online presence via community engagement.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Developed a content calendar to ensure consistent posting across all platforms, maintaining audience interest and engagement levels.
- Utilized storytelling techniques throughout content creation, capturing audience attention and differentiating personal brand from competitors.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
Community Engagement Coordinator
University Of Florida Health
02.2020 - 03.2022
- Identified opportunities for cross-functional collaboration, leveraging shared goals to drive collective impact across multiple departments.
- Streamlined processes for event coordination, reducing logistical challenges and increasing overall efficiency in executing community-focused initiatives.
- Expanded reach of existing programs through tactical marketing campaigns targeting underrepresented populations.
- Managed budgets for community programs, ensuring efficient resource allocation and cost-effective planning across all projects.
- Developed comprehensive communication plans, promoting awareness of organizational initiatives and objectives within the community.
- Developed comprehensive training materials for staff and volunteers, ensuring consistency in program delivery across different community settings.
- Mentored team members in best practices for community engagement, fostering a culture of professional growth and development within the department.
- Increased volunteer participation through effective recruitment strategies and targeted marketing campaigns.
- Organized special events for patients and their families to promote socialization, normalization, and overall well-being during hospital stays.
- Maintained detailed records of interventions provided for each patient which helped ensure continuity of care between shifts and team members.
Risk Management Coordinator
Texas Children
10.2019 - 01.2020
- Handled claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Maintained current team documentation, validated codes and tracked invoices to keep accounts and records current.
- Supported 5-member risk management team with multifaceted administrative assistance such as organizing and transmitting records
- Managed company-wide complaints and subpoenas alongside legal teams and risk management staff
Sr. Administrative Support
University Of Texas Health Science Center
09.2016 - 02.2019
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Completed human resource operational requirements by scheduling and assigning employees.
- Worked closely with executives to maintain optimum levels of communication to effectively and efficiently complete projects
Staffing Manager & Certified Nursing Assistant
Health Rehab Hospital Of Cypress
02.2010 - 08.2016
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Coordinated ongoing technical training and personal development classes for staff members.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
- Efficiently staffed and manage 150+ healthcare employees' payroll accounts as well as manage 4-6 week shift scheduling.
- Reviewed applications and resumes to support hiring activities
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Collaborated with nursing leadership in developing policies and procedures that enhanced overall patient experience and streamlined CNA responsibilities.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Master of Science - Health Administration
Belhaven University
Jackson, MS08.2017
Bachelor of Science - Psychology
Prairie View A & M University
Prairie View, TX12.2010
Skills
- Strategic planning
- Project management
- CRM management
- Client needs assessment
- Operating systems
- Business development
- Master data management
- Problem-solving
- Relationship building and management
- Deadline management
robynstephens88@gmail.com
Business individual
Timeline
Community Engagement Manager
Powerhouse Business Mavens
06.2022 - 03.2024
Finance, Administration & Database Manger(Remote)
Berger Hirschberg Strategies
02.2022 - Current
Community Engagement Coordinator
University Of Florida Health
02.2020 - 03.2022
Client Relationship Manager
Preference Tax LLC (Business Owner)
11.2019 - Current
Risk Management Coordinator
Texas Children
10.2019 - 01.2020
Sr. Administrative Support
University Of Texas Health Science Center
09.2016 - 02.2019
Staffing Manager & Certified Nursing Assistant
Health Rehab Hospital Of Cypress
02.2010 - 08.2016
Master of Science - Health Administration
Belhaven University
Bachelor of Science - Psychology
Prairie View A & M University
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