Robyn Taylor
Enid
Overview
16
16
years of professional experience
Work History
Assistant Store Manager of Operations
Lowes Home Improvment
11.2022 - Current
- Oversaw daily operations, ensuring compliance with store policies and procedures.
- Trained and mentored staff on best practices for customer service and inventory management.
- Implemented process improvements, enhancing operational efficiency and team productivity.
- Analyzed sales data to identify trends, informing inventory replenishment strategies.
- Coordinated scheduling and staffing to optimize labor costs while maintaining service standards.
- Led initiatives to enhance the in-store shopping experience, increasing customer satisfaction levels.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Staffing Schedule Administrator
Lowes Home Improvment
05.2021 - 11.2022
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Adhered to federal and state guidelines and managed payroll and benefits for over all employees.
Server/Bartender
Chilis's Bar And Grill
02.2014 - 10.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
R&B Specialist
Tyson Foods
02.2010 - 02.2015
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- E-Filed and paper filed all paperwork from associates about the days production.
- Calculate the plants daily sales for profit.
- Orchestrated tests every 30 minutes to make sure product was following the company's spec.
- Hourly observations on associates.
Education
High School Diploma -
Enid High School
Enid, OK05.2010
Skills
- Staffing
- Health and Safety Programs
- Administrative Support
- Personal Protection Equipment (PPE)
- Hiring Trends and Analysis
- Exit Interviews and Processes
Timeline
Assistant Store Manager of Operations
Lowes Home Improvment
11.2022 - Current
Staffing Schedule Administrator
Lowes Home Improvment
05.2021 - 11.2022
Server/Bartender
Chilis's Bar And Grill
02.2014 - 10.2021
R&B Specialist
Tyson Foods
02.2010 - 02.2015
High School Diploma -
Enid High School