Robyn Thompson
Cleveland,Ohio
Summary
Experienced sales manager mentoring team members to build sales through product knowledge, fostering relationships and building trust with clients. Adept at executing plans and processes aligning with strategies and goals to increase sales.
Overview
21
21
years of professional experience
Work History
SERVER/SUPERVISOR
HUBBARD BAR & GRILLE
05.2021 - 09.2023
- Ensure optimal guest experience through sharing food and beverage knowledge
- Assists other staff to achieve maximum efficiency during peak times
- Train new servers/employees on company culture and standards
- Closing Supervisor, 6mths, cash handling-registers, safe,, tipping out servers, closing building
USA OPERATIONS MANAGER
OLLI ELLA
05.2016 - 11.2018
- Managed US operations for this new division of company
- Operated solo handling US daily business including: shipping, customer service, coordinating with LA sales reps (@mart/Karen Alweil Studio), invoicing, accounts payable/receivable, liaising with fulfillment center daily, creating spreadsheets to export orders and submit to fulfillment centers, building relationships with sales team, retailers, vendors and warehouses
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Sales increased 30% during tenure
BARTENDER/SERVER
SAGE VEGAN BISTRO
08.2014 - 10.2015
- Knowledgeable in vegan fare, juices, craft cocktails/beers
- Deliver friendly, attentive service ensuring guest satisfaction
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
SERVER / TRAINER
THE BLACK DUCK TAVERN
06.2011 - 05.2013
- Facilitated on-boarding and training of new employees resulting in increased compliance with policies and procedures
- Recognized as top performer due to business acumen and high customer satisfaction
BUYER / SALES
GREER STATIONERY
10.2009 - 06.2011
- Created training materials to educate associates on products, increasing sales
- Sourced new products, updated website content and inventory, ensuring customer satisfaction
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
ASSOCIATE STORE MANAGER
RESTORATION HARDWARE
07.2007 - 10.2009
- Conducted Client Relationship Training to leverage new business in weak economy, -12% v. -16% company
- Prepared and maintained employment records relating to hiring, terminations, performance reviews, transfers, or promotions assuring 100% compliance with company policies
- Oversaw Executive Team visits to Flagship store
- Coached employees through team building, consistent communication, and individual development resulting in building strong customer relationships and sales
- Recruited and trained multiple managers, mentored 2 to promotion
- Built core team from 15 to 65 within two months to be fully staffed & trained for holidays
ASSISTANT STORE MANAGER
WILLIAMS-SONOMA
09.2002 - 06.2007
- Delivered 3 consecutive comp performances through increased average dollar sales & continued associate development
- Directed development of all associates through: quality hiring, on boarding, training, mentoring and leading annual appraisals
- Conducted Store visits with Executive Team as well as spoke to business' successes and opportunities
- Planned store events including interacting with celebrity chefs, Giada De Laurentiis, Rick Bayless and others
- Project Manager for 4 store openings, conducting training in product knowledge, merchandising, and instilling company culture and policy with new associates
Education
PROFESSIONAL PROGRAM - YOGAWORKS
JOAN HYMAN
Los Angeles, CA2015
Bachelor of Science - BUSINESS ADMINISTRATION & SMALL BUSINESS MANAGEMENT
UNIVERSITY OF NORTH CAROLINA, CHARLOTTE
Charlotte, NC01.2003
Skills
- Sales
- Brand Loyalty
- Recruiting
- Customer Service
- On-Boarding
- HR Compliance
- Business Writing
- Training
- Payroll Alignment
- Coaching & Development
- Relationship Management
- Team-building
- Microsoft Office Suite
- Basic HTML
Timeline
SERVER/SUPERVISOR
HUBBARD BAR & GRILLE
05.2021 - 09.2023
USA OPERATIONS MANAGER
OLLI ELLA
05.2016 - 11.2018
BARTENDER/SERVER
SAGE VEGAN BISTRO
08.2014 - 10.2015
SERVER / TRAINER
THE BLACK DUCK TAVERN
06.2011 - 05.2013
BUYER / SALES
GREER STATIONERY
10.2009 - 06.2011
ASSOCIATE STORE MANAGER
RESTORATION HARDWARE
07.2007 - 10.2009
ASSISTANT STORE MANAGER
WILLIAMS-SONOMA
09.2002 - 06.2007
PROFESSIONAL PROGRAM - YOGAWORKS
JOAN HYMAN
Bachelor of Science - BUSINESS ADMINISTRATION & SMALL BUSINESS MANAGEMENT
UNIVERSITY OF NORTH CAROLINA, CHARLOTTE
Similar Profiles
Osvin RiveraOsvin Rivera
Food Runner at Sage Bar & GrilleFood Runner at Sage Bar & Grille
Delaney JohnsonDelaney Johnson
Server at Lucky's Bar and GrilleServer at Lucky's Bar and Grille
Morgan GrahamMorgan Graham
Server at Muskateers Bar and GrilleServer at Muskateers Bar and Grille
Jeremy HearnJeremy Hearn
Meat Cutter at D.W. Whitaker MeatsMeat Cutter at D.W. Whitaker Meats
Tariana HendersonTariana Henderson
Remote Call Center Agent at The Solutions CenterRemote Call Center Agent at The Solutions Center