Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lerisha Black

Elsies River, Cape Town,Wester Cape

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Primary Healthcare Assistant

Touching Nations
08.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Hand Laborer

NextGen
09.2022 - 05.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Exhibited outstanding physical stamina while performing physically demanding tasks over long periods of time.
  • Worked well under pressure while maintaining composure and professionalism even during tight deadlines.

Debt Collector

Anthony Richards
11.2011 - 10.2013
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

High School - Grade 10 - Biology, Business, Computers, Religious Education

Marian High School
Elsies River, Cape Town

Skills

  • Patience and persistence
  • Call center experience
  • Client relations
  • Willing to learn
  • Teamwork
  • Customer service
  • Time management
  • Verbal and written clear communication
  • Reliability

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Timeline

Primary Healthcare Assistant

Touching Nations
08.2023 - Current

Hand Laborer

NextGen
09.2022 - 05.2023

Debt Collector

Anthony Richards
11.2011 - 10.2013

High School - Grade 10 - Biology, Business, Computers, Religious Education

Marian High School

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Lerisha Black