Summary
Overview
Work History
Education
Skills
Certification
References
Areas of Expertise
Timeline
Generic
Robyn Wells

Robyn Wells

Carrollton,TX

Summary

Organized and efficient in data entry and management, ensuring data integrity and accuracy. Experienced in streamlining processes for application paperwork and conducting thorough credit analysis. Proven ability to excel in high-pressure environments while maintaining effective communication and collaboration. Demonstrated success in completing projects ahead of deadlines, contributing to overall departmental efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

CLIENT DIRECT MORTGAGE
Carrollton, TX
01.2023 - Current
  • Originate and evaluate mortgage loans per Company guidelines. Collect and review borrower documentation for income and assets. Confirm eligibility based on Investor requirements. Review credit report for creditworthiness. Explain in detail the mortgage process to every borrower so they are aware of every step.
  • Remote Position

Accounting Associate

FLAGSHIP CREDIT ACCEPTANCE
Coppell, TX
05.2023 - 06.2025
  • Ensure auto loan payment deferments, due date changes and fee waiver requests are entered into the system correctly and queues are cleared. Process permanent and temporary loan modifications as well as correct and post suspended transactions.
  • Remote Position

Affordable Housing Specialist

FAIRWAY INDEPENDENT MORTGAGE CORP.
Carrollton, TX
07.2017 - 08.2022
  • Assisted low-to-moderate income customers to obtain the best mortgage product for their financial needs serving as the company’s only subject matter expert. Reviewed and approved all down payment assistance (DPA) applications nationwide and prepared for submission to the legal department. Responded to program questions from branch loan officers and processors and liaised with housing agencies.
  • Reduced time required to process DPA requests by introducing a new and streamlined DPA approval process and procedure checklists enabling rush request completion within 1-2 days as opposed to a week.
  • Improved fast access to important information by completing a project to review over 300 programs and create an in-depth cover letter for each that highlighted the important program points for a quick review.
  • Hybrid Position

Sr. Loan Processor

NEW PENN/ FINANCIAL
Irving, TX
08.2016 - 06.2017
  • Processed conventional, FHA, USDA and bond mortgage programs serving borrowers in multiple states. Reviewed loans for completeness and requested outstanding items. Cleared post-closing deficiencies for multiple state bond programs, proactively communicating the loan status to all parties of the transaction.
  • Promoted quickly after hire to the bond team, charged with processing all bond loans and brokered out loans for the entire company.
  • Hybrid/Remote Position

Account Manager

LOANDEPOT/LD WHOLESALE
Plano, TX
04.2015 - 08.2016
  • Collaborated with loan officers, underwriters, closers, and account executives to ensure all parties were aware of loan statuses and any outstanding requirements. Followed-up with appraisal management companies regarding completed reports, negotiating to resolve problems with the broker.
  • Ensured high quality customer service while adhering to established guidelines by effectively communicating with the management team on volume projections and status updates.

Loan Processor

BENCHMARK MORTGAGE
Plano, TX
05.2013 - 06.2014
  • Maintained a pipeline of 25+ loans, processing conventional, FHA, VA, USDA and bond loans for submission to the underwriter for approval. Communicated loan status to the borrower and loan officer. Ordered appraisal, title work, and mortgage insurance as needed. Obtained additional documents when requested by the underwriter. Reviewed exception reports to ensure all tasks are completed and the loan is on target to meet expected closing date.
  • Recognized with Processor of the Year Award within 6 months of hire.
  • Remote Position

Loan Officer

DHI MORTGAGE
Fort Worth, TX
01.2012 - 05.2013
  • Promoted to originate conventional, FHA, VA, USDA and bond loans. Gathered required financial documentation and evaluated loan applications and documentation by confirming credit worthiness. Explained loan process and terms to borrowers. Declined loans when necessary and explained deficiencies to applicants. Developed positive relationships with buyers and real estate agents. Maintained confidential loan information.
  • Exceeded quality control and customer service target scores while maintaining a pipeline of 30+ loans.
  • Supported builder sales by attending weekly meetings with salespeople to provide updates on new loan applications and the status of current loans in process.

Loan Processor

DHI MORTGAGE
Rowlett, TX
12.2009 - 01.2012
  • Collected, administered, and processed application paperwork for a pipeline of 30+ loans prior to approval by the loan underwriter. Assisted with many difficult files to successfully get them approved.
  • Chosen to train new processors after only 2 months due to implementing a new system of working files that impressed management.
  • Initiated a buddy program where underwriters would sit with new processors to explain their approval process and what they look for on files.

Education

General Studies Coursework -

Stephen F Austin University
Nacogdoches, TX

Skills

  • Collaboration tools: Zoom, Skype, Microsoft Teams
  • Document management: Microsoft Office, Google Drive
  • Customer relationship management: Salesforce, Encompass, Empower
  • Mortgage software: Destiny, XDOC, Mortgage Dashboard
  • Information systems: CSC, IMS, Spectrum

Certification

  • NMLS: 850494
  • Certified Notary: 13098575-4

References

References available upon request.

Areas of Expertise

  • Exceptional Organization
  • Training & Development
  • Team Building & Leadership
  • Detail Oriented
  • Time Management
  • Guideline Adherence
  • Sales Support
  • Loan Documentation
  • Excellent Customer Service
  • Maintains Confidentiality
  • Data Gathering
  • Quality Control

Timeline

Accounting Associate

FLAGSHIP CREDIT ACCEPTANCE
05.2023 - 06.2025

Mortgage Loan Officer

CLIENT DIRECT MORTGAGE
01.2023 - Current

Affordable Housing Specialist

FAIRWAY INDEPENDENT MORTGAGE CORP.
07.2017 - 08.2022

Sr. Loan Processor

NEW PENN/ FINANCIAL
08.2016 - 06.2017

Account Manager

LOANDEPOT/LD WHOLESALE
04.2015 - 08.2016

Loan Processor

BENCHMARK MORTGAGE
05.2013 - 06.2014

Loan Officer

DHI MORTGAGE
01.2012 - 05.2013

Loan Processor

DHI MORTGAGE
12.2009 - 01.2012

General Studies Coursework -

Stephen F Austin University

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