Robyn Wetzel
Milwaukee
Summary
Resourceful Hair Salon Manager known for high productivity and efficient task completion. Skilled in staff management, customer relationship building, and inventory control, ensuring smooth salon operations. Excel in communication, leadership, and problem-solving to deliver exceptional client satisfaction and team performance.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Hair Salon Manager
Cost Cutters
Mukwonago
05.2000 - Current
- Supervised daily operations of salon to ensure smooth service delivery.
- Managed scheduling for stylists to optimize client appointments and staff availability.
- Trained and mentored new staff on salon policies and customer service standards.
- Oversaw inventory management to maintain adequate supply levels for services.
- Implemented marketing strategies to promote salon services and attract new clients.
- Ensured compliance with health and safety regulations within the salon environment.
- Coordinated team meetings to discuss performance, challenges, and improvements.
- Developed strong relationships with clients to enhance loyalty and satisfaction.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Monitored and tracked salon product contracts and deliveries.
- Organized promotional events such as special offers or discounts for customers.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
- Identified cost-saving opportunities by evaluating operational processes and procedures.
- Tracked inventory of products and supplies necessary for salon operations.
- Hired, trained, evaluated, supervised and disciplined salon staff members.
- Generated reports on key metrics related to customer service levels and employee productivity.
- Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- During tenure, hired, developed, and managed many staff.
- Consulted with customers to understand needs and recommend professional services.
Education
Cosmetology License - Cosmetology
Vici Beauty School
Milwaukee, Wi 06.1994 - 07.1995
Skills
- Salon operations
- Customer service
- Staff training
- Inventory management
- Client relationship management
- Budget planning
- Performance evaluation
- Health compliance
- Team leadership
- Problem solving
- Effective communication
- Time management
- Upselling techniques
- Conflict resolution
- Hair styling techniques
- Customer feedback analysis
- Salon safety protocols
- Appointment scheduling
- Hygiene standards
- Client consultation
- Color theory
- Marketing and promotions
- Employee retention
- Cosmetology
- Coordination skills
- Day-to-day operations
- Talent recruitment
- Personal training
- Product promotion
- Perform well in high-demand, fast-paced environments
- Employee relations
- Business development
- Training staff
- Multi-task management
- Salon retail sales
- Problem-solving skills
- Customer friendly
- Communication skills
- Decision-making skills
- Client satisfaction
- Salon safety and security
- Scheduling
- Guest relations
- Cleanliness and sanitation
- Staff motivator
- Safety awareness
Timeline
Hair Salon Manager
Cost Cutters
05.2000 - Current
Cosmetology License - Cosmetology
Vici Beauty School
06.1994 - 07.1995