I have a diverse background with extensive experience in administrative support, human resources, and childcare management. I’ve managed teams and ensured compliance in my role as Owner/Operator of R.E. Williams Childcare LLC. At Management Science Associates, I screened candidates and maintained employee records as a Technical Recruiter. Additionally, as an Administrative Assistant at City Charter High School, I managed student records and addressed concerns from students and parents. My career demonstrates adaptability, attention to detail, and a commitment to providing high-quality service and support.
Hi, I’m
Robyn Williams
Pittsburgh,PA
Summary
Overview
13
years of professional experience
1
Certification
Work History
City Charter High SchoolPittsburgh
Administrative Assistant
Job overview
- Maintained student records and databases.
- Routed phone calls, delivered emails, and scheduled appointments.
- Managed inventory of student and technical supplies.
- Addressed and handled student and parent/guardian concerns.
- Attended job fairs.
R.E. Williams Childcare LLCPittsburgh
Owner/Operator
01.2002 - 01.2009
Job overview
- Supervised and managed a staff of 5 employees.
- Ensured children were actively supervised at all times and served healthy meals and snacks daily.
- Trained employees to provide high-quality child care services.
- Managed invoices, memos, payroll, and maintained ledgers and child records.
- Ensured compliance with company policies and state regulations.
- Conducted semi-annual and annual evaluations for staff.
- Addressed and resolved parents' concerns.
Management Science Associates (MSA)Pittsburgh
Technical Recruiter
01.1998 - 01.2002
Job overview
- Screened and processed new hire and termination paperwork.
- Conducted new hire orientations and administered employment testing.
- Maintained databases for applicant status and employee records.
- Consulted with hiring managers and team leaders to match candidates to appropriate positions.
- Reviewed compensation and benefit packages.
- Attended job fairs and managed employee evaluations and exit interviews.
Metagram America, Inc.Pittsburgh
Supervisor of Operations/Call Center
01.1996 - 01.1998
Job overview
- Supervised 25-30 call center representatives on rotating shifts.
- Screened calls via switchboard for Operations and Sales Departments.
- Created and assigned work schedules, assisted with payroll, and conducted performance evaluations.
- Interviewed and trained new employees.
- Resolved and logged customer complaints.
Education
University Overview
- Community College of Allegheny County (CCAC)
- Penn Hills Senior High School
Skills
Administrative Experience
Certification
Professional in Human Resources (PHR)
Awards
Awards
Member of Distributive Education Clubs of America (DECA)Timeline
Owner/Operator
R.E. Williams Childcare LLC
01.2002 - 01.2009
Technical Recruiter
Management Science Associates (MSA)
01.1998 - 01.2002
Supervisor of Operations/Call Center
Metagram America, Inc.
01.1996 - 01.1998
Administrative Assistant
City Charter High School
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