Robyn Woody
Newalla,OK
Summary
Accomplished Administrative Program Officer III with a proven track record at the Dept of Public Safety, adept in program administration and enhancing team leadership. Spearheaded data-driven improvements, elevating program efficiency, and excelled in delivering exceptional customer service. Skilled in quality assurance and report preparation, consistently achieving and surpassing performance standards.
Overview
11
11
years of professional experience
Work History
Administrative Program Officer III
Dept of Public Safety
05.2015 - Current
- Developed comprehensive reports to communicate program achievements and challenges.
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Administrative Assistant II
State Dept of Health
09.2014 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted coworkers and staff members with special tasks on daily basis.
Secretary
Eastern Oklahoma County Technology Center
07.2013 - 09.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
GED -
Meeker High School
Meeker, OK05-1995
Skills
- Program administration
- Team leadership
- Report preparation
- Quality assurance
- Database management
- Workflow optimization
- Excellent customer service
Timeline
Administrative Program Officer III
Dept of Public Safety
05.2015 - Current
Administrative Assistant II
State Dept of Health
09.2014 - 05.2015
Secretary
Eastern Oklahoma County Technology Center
07.2013 - 09.2014
GED -
Meeker High School
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