Robyn Young
Savannah,Georgia
Summary
Dynamic professional with a background in fostering strong client relationships, streamlining processes, and enhancing service offerings to drive customer satisfaction. Strong understanding of customer service techniques and ability to implement effective solutions based on individual client needs. Known for strategic planning abilities, conflict resolution skills, and the ability to impact the bottom line through key process improvements. Committed to building trust by providing exceptional, personalized service. Proven experience in developing and implementing programs that serve diverse communities and individuals. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
20
20
years of professional experience
Work History
Client Care Manager
LawyerLisa
Bluffton, SC
04.2024 - Current
- Conduct an initial consultation, identifying the client's medical needs, and developing a long-term service plan.
- Boosted client retention by assuring client satisfaction and relationship-building techniques.
- Facilitate client journeys in the health sector, recommending suitable choices.
- Fostered connections with area organizations and healthcare professionals through targeted outreach.
- Handled client file upon engagement, overseeing task completion.
- Host and attend community outreach events to attract new clients and extend the firm's brand.
- Coordinated with multidisciplinary teams to optimize client care delivery.
Marketing and Care Coordinator
Home Instead
Savannah, GA
06.2022 - 04.2024
- Developed service plans tailored to client requirements.
- Conduct service inquiries and care consultations as needed, following the consultative sales process.
- Doubled territorial growth via strategic marketing and improved operational efficiency.
- Maintained continuous dialogue and engagement strategies with clientele yet to commit.
- Facilitated referrals to community resources, building referral partners in similar markets.
- Resolved client and family concerns through effective collaboration.
- Assessed need for additional supports and services based on changing medical needs.
Sr. Talent Program Specialist
PNC Bank
Pittsburgh , PA
05.2018 - 05.2021
- Facilitated cross-departmental collaboration to meet program training objectives and new hire goals.
- Facilitated communication between departments to ensure the timely completion of new hire trainings.
- Played a role in developing and executing training initiatives focused on the talent lifecycle within the Corporate and Institutional Banking sector.
- Drive value by proactively seeking changes in the business to remain relevant and competitive in the ever-changing business environment.
Social Service Director
Catholic Hospice
Pittsburgh, PA
06.2012 - 05.2018
- Recruited, interviewed, and hired volunteers, staff, and interns.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Organized trainings for employees on relevant topics such as case management techniques and best practices.
- Supervised team of 30 staff members, interns, and volunteers.
- Led community outreach initiatives, resulting in higher volunteer engagement.
- Conducted audits on record-keeping for monthly and annual reports related to Social Work programs.
- Created recruitment methods that heightened agency's visibility in local community organizations.
- Organized in-service programs for volunteers on a quarterly basis as per Medicare compliance.
Enrollment Specialist
LIFE Pittsburgh
Pittsburgh, PA
10.2008 - 05.2012
- Informed community groups, individuals, and families about program offerings and eligibility.
- Conducted IDT meetings at four centers, introduced new cases, collaborated on entry care plans.
- Evaluated patient health and financial status for service eligibility.
- Maintain compliance with documentation requirements of Medicare and Medicaid programs.
- Directed entire new patient intake procedure, ensuring seamless enrollment.
Graduate Academic Advisor
SCAD
Savannah, GA
09.2005 - 05.2007
- Managed supervision of 400 students across multiple campuses and various departments.
- Delivered presentations to new students covering college policies and procedures, both on campus, and online.
- Coordinate incoming student registration with faculty and staff.
- Provided guidance for academic success to students on probation.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Assessed student performance data and generated recommendations for improvement strategies.
Education
Certificate of Completion - Life Coach Training
Martha Beck Institute
Online05-2017
Master of Science - Social Work
Rutgers University
New Brunswick, NJ05-2005
Bachelor of Arts - Social Work
University of Pittsburgh
Pittsburgh, PA05-2002
Skills
- Client needs assessment
- Service plan development
- Case management
- Regulatory compliance
- Community outreach
- Project Program Management
- Marketing and Communications
- Event Planning
- Program Development
- Public Speaking
- Team Leadership
- Relationship building
- Conflict Resolution
- Videography Photography
Affiliations
- President of Senior Industry Professionals of Bluffton
- Certified Dementia Practitioner, 2023
- Videography and photography
- Volunteer with local farmers markets
- Sailing
Timeline
Client Care Manager
LawyerLisa
04.2024 - Current
Marketing and Care Coordinator
Home Instead
06.2022 - 04.2024
Sr. Talent Program Specialist
PNC Bank
05.2018 - 05.2021
Social Service Director
Catholic Hospice
06.2012 - 05.2018
Enrollment Specialist
LIFE Pittsburgh
10.2008 - 05.2012
Graduate Academic Advisor
SCAD
09.2005 - 05.2007
Certificate of Completion - Life Coach Training
Martha Beck Institute
Master of Science - Social Work
Rutgers University
Bachelor of Arts - Social Work
University of Pittsburgh
Similar Profiles
Gabriella Betances FreixasGabriella Betances Freixas
Volunteer at Forjando Un FuturoVolunteer at Forjando Un Futuro
Sasha liddellSasha liddell
Self-employed Gas Station Maintenance Supervisor at Sparkle Cleaning ServicesSelf-employed Gas Station Maintenance Supervisor at Sparkle Cleaning Services
Tessa Baker LivingstonTessa Baker Livingston
Middle/High School Counselor at SCCPSSMiddle/High School Counselor at SCCPSS
Enrique CarmanEnrique Carman
Executive Director of Public Outreach & Operations at Statesboro Business ExpoExecutive Director of Public Outreach & Operations at Statesboro Business Expo
Athina HoustonAthina Houston
Client Care Manager at Quality HomemakersClient Care Manager at Quality Homemakers