Robyne Flynn
Strategic Initiatives And Governance Executive
Neshanic Station,NJ
Summary
With over 25 years of experience as an Executive in Program Management, dedicated to fostering ongoing development among business partners while strategically driving change and continuous improvement. Track record includes leading both tactical and strategic initiatives, consistently exceeding corporate goals through adept change management and large-scale business transformation. Innovative and creative thinker integrating diverse viewpoints to deliver impactful solutions. Recognized as a collaborative leader committed to cultivating an engaged and empowering work environment. Demonstrated aptitude for establishing and maintaining connections with stakeholders in dynamic environments underscores ability to navigate complex organizational landscapes. Proficient in communication, team-building, and coaching, dedicated to realizing company vision and fostering a professional culture grounded in mutual respect and trust.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
SENIOR DIRECTOR, STRATEGIC INITIATIVES AND GOVERNANCE
MILLENNIAL SPECIALITY INSURANCE
3 2022 - 10.2023
- Spearheaded and managed seamless integration of two of MSI's largest Transition Service Agreements: Westwood Insurance Agency's Operations integration and implementation of Program Administrator Agreement with a QBE affiliate for QBE's buildersourced homeowners' book.
- Achieved cost savings of nearly $750K by completing Westwood Integration agreement ahead of schedule.
- Developed, led, and drove MSI's enterprise-wide agile transformation program
Trained leadership, business partners, and technology department in scrum agile methodologies, increasing productivity and collaboration. - Designed and implemented agile service delivery lifecycle, streamlining processes for timely and efficient service delivery to internal and external stakeholders.
- Executed change management strategies supporting organizational agile transformation initiatives, resulting in smooth transition and ~25% increase in employee engagement and satisfaction within first 3 months of implementation.
- Developed Strategic Reporting and Key Performance Indicators (KPIs) to monitor and measure effectiveness of agile initiatives, providing valuable insights for informed decision-making by executive leadership.
- Functioned as trusted advisor to senior leadership, providing strategic guidance and support on key initiatives, resulting in improved decision-making and successful achievement of organizational goals.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Streamlined operations for increased efficiency with process improvements and automation.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
VICE PRESIDENT, PROJECT MANAGEMENT - STRATEGIC SOURCING & WORKFORCE MANAGEMENT (2020-2021)
PRUDENTIAL FINANCIAL
01.1997 - 12.2021
- Transitioned to the Strategic Sourcing & Workforce Management Office developing and driving strategic growth, enabled through transformation and future high-value sourcing and managed service deals
- Outsourcing transformation deal - Engaged as program lead and consultant on comprehensive managed services deal with a strategic partner ensuring services, financials, contract, and risks aligned with strategic objective
- Consolidation of 8 Managed Service Agreements - Program Lead engaged to manage business and control partners through the negotiations and contracting of a strategic partnership deal netting 40% savings over five years
- Conserved $150M+ over 5 years -transitioned ~1,400 Pramerica employees from captive model to strategic partner model to become TCS employees despite COVID-19 delays
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Achieved significant cost savings through supply chain optimization efforts such as strategic sourcing initiatives and logistics improvements.
- Transition Lead engaged to design and implement a program management transition framework for Global Technology's Strategic Sourcing & Workforce Management Office providing oversight, guidance, and direction from presale through transition
- Transition completed one month early.
- Streamlined operations to maximize business efficiency and profits.
VICE PRESIDENT, PROJECT MANAGEMENT - ADAPTIVE SERVICES (2015-2020)
PRUDENTIAL FINANCIAL
01.2015 - 01.2020
- Promoted as Engagement Consultant and Practice Area Lead to provide advisory and support services engagements on client projects
- Deploy transformation activities to further streamline processes and enhance client experience
- Oversee 13-15 internal management consultants accountable for 30+ projects annually along with work portfolio and resource allocation
- Market team's service offering, champion client satisfaction, facilitate cost recovery budgeting, team performance, and compliance
- Established agile department, which reduced external consultant spend ~35%
- Facilitated creation of 4 new business solutions by upskilling team and conducting workshops
- Mentored 10+ summer interns50%+ secured internal roles
- Implemented 100% compliant Regulation Best Interest Program within SEC standards
- Filed CRS forms in advance
- Saved $1.67M
- Optimized Electronically Stored Information (ESI) Process and Technology by deploying new Operating Model for navigating analysis/review, processing, and production of ESI
- Enhanced Law Department with 5%-10% savings while improving efficiency 10%
- Reviewed current law department model to ensure the right work was conducted properly by qualified people at the right cost
- As Regulatory Lead, deployed centralized global human capital management solution, Workday, leveraged globally to modernize HR tools and processes across 192+ business processes in 19 countries within timing and compliance.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
VICE PRESIDENT, PROCESS MANAGEMENT - BUSINESS SOLUTIONS CENTER (2008-2015)
PRUDENTIAL FINANCIAL
01.2008 - 01.2015
- Led strategic and tactical projects in Legal/Compliance organizations, including optimization initiatives, litigation support, legal technology, RFPs, records management, e-discovery, and matter management from conception to execution.
- Managed content for first iteration of "My Prudential" Redesign Project.
- Worked with business, tech, and internal/external counsel for data requests.
- Led program for 3 $MM litigation matters with multi-stakeholder regulatory coordination for 50 state regulators.
- Saved 10%+ in spend over 3 years
- Steered AML/OFAC/RFP engagement via contract negotiations and deal signing
- Increased compliance, reporting, and operational excellence for all business partners governed Contingent Worker - New Policy Rollout for engagement with contingent workers
- Reengineered processes and addressed gaps
- Supported PPACA compliance and gauged financial penalties updated and approved 15 agreement provisions; modified 65 agreements to reflect new terms
- Established project governance structure for implementation of legal recommendations to mitigate Affordable Care Act shared responsibility and Joint Employment exposure
- Analyzed 7,500+ workers and vendor relationships
- Instilled process for numeric accuracy, inventory tracking, and contingent resource monitoring
- Completed vendor contract amendments for protection.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Led cross-functional teams to successfully complete major projects, increasing efficiency and client satisfaction.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
DIRECTOR, PROGRAM MANAGEMENT - SHARED SERVICES PROGRAM MANAGEMENT OFFICE (2005-2008)
PRUDENTIAL FINANCIAL
01.2005 - 01.2008
- Promoted to build and lead Legacy PSI Books & Records organization and its team to ensure timely execution
- Hired and managed personnel
- Created operations function and process to request historical data
- Partnered with Wachovia Securities to efficiently exchange data and satisfy legal/regulatory inquiries
- Coordinated requests for proposals
- Monitored project status and reporting
- Fostered millions of savings in storage costs with excellent customer satisfaction survey results
- Reduced storage costs $2M+ while capturing 97.5% customer satisfaction
- Decreased operating budget 5%-10% annually and boosted productivity ~25%
- Collaborated with Global Technology Team Records Management and Law
- Seamlessly completed 75+ business requirement assignments accurately executed 150+ different file layouts and requirements during outsourcing of Mutual Fund Transfer agency service to third-party provider
- Led 20 work-streams and technology team to address conversion of nearly 31 applications with outsourcing that impacted 190+ employees
- As Lead Project Manager for Business Service Delivery Team, spearheaded new product launch of Group Insurance Family Medical Leave Act (FMLA) on single platform with ongoing, active Beta client despite 3 months of stoppage
- Managed, updated, created, and integrated 6 systems
- Liaised among operations, business, and systems on all initiatives, enhancements, user acceptance testing, and production support
- Mitigated gaps; resolved issues.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Education
Juris Doctor (JD) - Law
Touro College, Jacob D. Fuchsberg Law Center
08.1992 - 05.1995
Bachelor of Arts (BA) - Law & Society, Latin American & Caribbean Area Studies
SUNY Binghamton
Binghamton, NY 08.1988 - 08.1992
Skills
Business Analysis and Reporting
Administrative Oversight
Project Planning
Contract Management
Staff Management
Written Communication
Team Building and Motivation
Negotiation
Agile
Portfolio Management
Strategic Governance
Problem-Solving
Collaborative Leadership
Problem-solving aptitude
Reliability
Legal and Regulatory Compliance
Performance Evaluations
Multitasking
Work Planning and Prioritization
Strategic Planning
Strategies and goals
Adaptability and Flexibility
Team building abilities
Technical Proficiency
Schedule Management
Decision-Making
Task Prioritization
Charismatic Leader
Adaptability
Contract Negotiation
Time Management
Organizational Development
Continuous Improvement
Problem-solving abilities
Teamwork and Collaboration
Business Planning
Attention to Detail
Analytical Thinking
Interpersonal Communication
Professionalism
Stakeholder Relations
Fiscal Management
Practice Operations Management
Goal Setting
Budget Management
Interpersonal Skills
Documentation And Reporting
Program Management
Project Management
MS Office
Self Motivation
Key Performance Indicators
Relationship Building
Performance reviewing
Hiring and Retention
Computer Skills
Information Technology Management
Customer Service
Reporting expertise
Team Management
Verbal and written communication
Team building
Employee Coaching and Mentoring
Team Development
Active Listening
Performance Tracking and Evaluation
Problem Resolution
Business Analysis and Reporting
Websites
Certification
ICAgile Certified Professional (ICP)
Accomplishments
- Touro Law Review
- Business Achievement Award (2009-2010)
Affiliations
- American Management Association
- Association of Internal Management Consultants
Publications
Contributor, New York State Constitutional Decisions Compilation, 10 Touro L. Rev. 1060, 1166 (1994)
Timeline
VICE PRESIDENT, PROJECT MANAGEMENT - ADAPTIVE SERVICES (2015-2020)
PRUDENTIAL FINANCIAL
01.2015 - 01.2020
VICE PRESIDENT, PROCESS MANAGEMENT - BUSINESS SOLUTIONS CENTER (2008-2015)
PRUDENTIAL FINANCIAL
01.2008 - 01.2015
DIRECTOR, PROGRAM MANAGEMENT - SHARED SERVICES PROGRAM MANAGEMENT OFFICE (2005-2008)
PRUDENTIAL FINANCIAL
01.2005 - 01.2008
VICE PRESIDENT, PROJECT MANAGEMENT - STRATEGIC SOURCING & WORKFORCE MANAGEMENT (2020-2021)
PRUDENTIAL FINANCIAL
01.1997 - 12.2021
Juris Doctor (JD) - Law
Touro College, Jacob D. Fuchsberg Law Center
08.1992 - 05.1995
Bachelor of Arts (BA) - Law & Society, Latin American & Caribbean Area Studies
SUNY Binghamton
08.1988 - 08.1992
SENIOR DIRECTOR, STRATEGIC INITIATIVES AND GOVERNANCE
MILLENNIAL SPECIALITY INSURANCE
3 2022 - 10.2023