Summary
Overview
Work History
Education
Skills
Timeline
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Robyne Ingram

Edwardsville,IL

Summary

Accomplished leader with a proven track record at FedEx, enhancing operational efficiency and fostering a culture of continuous learning. Skilled in coaching and mentoring, I significantly reduced annual T&E expenses and improved organizational efficiency. Expertise in compliance training and employee relations, I drive performance and foster diversity and inclusion.

Overview

28
28
years of professional experience

Work History

Interim Regional Training Manager

FedEx
12.2024 - Current
  • Increasing overall workplace efficiency through the implementation of effective training strategies, including asking the 4 W's. (Why, Where, When & Who)before approving travel requests. Implemented additional cross training to decrease annual T&E expenses for FY26.
  • Provided coaching and mentoring to aspiring managers and fostering a supportive learning environment to new instructors.
  • Cultivated a culture of continuous learning across multiple ramp locations, encouraging employees to pursue professional development opportunities actively.
  • Enhanced employee performance by a renewed focus on the power of discretionary effort.

Sr. Training Instructor

FedEx
01.2015 - 12.2024
  • Responsible for cost efficient and timely delivery of FAA regulated training requirements for 53 operations locations and 5 ramp locations in the former Gateway District.
  • Improved overall organizational efficiency by conducting regular skills assessments, overseeing the development and certification multiple new Training Instructors and 15 HDDI's.
  • Enhanced employee performance by assisting in designing and delivering virtual training programs tailored to organizational needs during Covid.
  • Managed end-to-end logistics for training delivery, including scheduling, securing resources, and coordinating with stakeholders for successful execution and post training follow up.
  • Acting RTM over 50% of the time during the RTM's absence.

Operations Manager

FedEx
01.2004 - 12.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Swing Driver

FedEx
10.2000 - 12.2003
  • Utilized for vacation and sick coverage for over 50 routes while maintaining excellent customer satisfaction.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Mentored and trained new drivers for excellent on road efficiency.


Operations Manager

DHL Worldwide Express
09.1996 - 10.2000
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

McClellan High School
Little Rock, AR

Skills

  • Team leadership
  • Coaching and mentoring
  • Operational efficiency
  • Employee relations and conflict resolution
  • Compliance training
  • Performance monitoring
  • Teamwork and collaboration
  • Diversity and inclusion

Timeline

Interim Regional Training Manager

FedEx
12.2024 - Current

Sr. Training Instructor

FedEx
01.2015 - 12.2024

Operations Manager

FedEx
01.2004 - 12.2014

Swing Driver

FedEx
10.2000 - 12.2003

Operations Manager

DHL Worldwide Express
09.1996 - 10.2000

McClellan High School

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Robyne Ingram