Robyne Lindley
McAlester,OK
Summary
Dynamic leader with a proven track record, adept in inspirational leadership and negotiation. Excelled in boosting operational efficiency and sales development, fostering robust commercial partnerships. Mastered organization and customer service, shop growth and driving continuous improvement and team success.
Overview
31
31
years of professional experience
Work History
Location Manager
Joe Hudson Collision Center
McAlester
08.2024 - Current
- Managed and coordinated the daily operations of location.
- Monitored store performance and implemented strategies to increase sales volume.
- Developed and maintained relationships with vendors, suppliers, customers and employees.
- Ensured compliance with company policies, procedures and safety regulations.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Analyzed financial reports to identify areas for improvement in operational efficiency.
- Resolved customer complaints.
- Maintained accurate records of inventory levels to ensure that stock was available when needed.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
- Inspected store premises regularly to ensure they met health and safety requirements.
- Provided guidance and direction to team members regarding their daily tasks.
- Coordinated with other departments within the organization to maximize operational efficiency.
- Assessed customer feedback surveys to determine areas where service could be improved.
- Established effective communication channels between management and staff members.
- Conducted regular meetings with employees in order to discuss performance reviews or goals.
- Provided area manager daily updates and information regarding sales.
- Reported to QC reps regarding structural damages and repair procedures.
Owner Operator
Lindleys Paint and Body Shop
McAlester, OK
01.1994 - 08.2024
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees.
- Maintained relationships with vendors and suppliers.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments.
- Resolved customer complaints promptly and professionally.
- Negotiated contracts
- Monitored financial performance of the business on a weekly basis.
- Ensured compliance with all laws, regulations, policies, and procedures related to the operation of the business.
- Provided leadership support for team members through coaching and mentorship programs.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Produced detailed reports on key performance indicators.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered excellent customer service to clients and fellow employees.
Education
Master of Arts - Education Psychology
East Central University
Ada, OK05-2013
Skills
- Documentation
- Organization
- Workload planning
- Managerial Skills
- Business Correspondence
- Commercial location partnerships
- Inspirational leadership
- Continuous Improvement
- Customer Service
- Sales Development
- Team Supervision
- Sales
- Negotiation
- Estimating Skills
Timeline
Location Manager
Joe Hudson Collision Center
08.2024 - Current
Owner Operator
Lindleys Paint and Body Shop
01.1994 - 08.2024
Master of Arts - Education Psychology
East Central University
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