Qualified Dispatcher/Customer service Representative with 7+ years in an extremely fast-paced emergency dispatch call center environment. Personable and professional under pressure. Qualified Vehicle Movement Specialist/Customer service Representative with 6+ months in an extremely fast-paced service center environment. Personable and professional under pressure.
Overview
10
10
years of professional experience
Work History
Vehicle Movement Specialist
TESLA
08.2023 - 04.2024
Responsibilities and duties included coordinating the receipt of incoming new and used vehicle inventory. Responsible for lot management, movement of vehicles between Tesla locations, and vehicle readiness for customer delivery.
Experience in Service Advisor duties such as:
Provide exceptional customer service to Tesla customers, ensuring that all inquiries are answered in a timely and professional manner.
Educate customers on the features and benefits of Tesla products and services.
Maintain up-to-date knowledge of Tesla products, services, and promotions.
Develop relationships with customers to ensure repeat business and referrals.
Utilize sales techniques such as suggestive selling and cross-selling to increase revenue.
Process payments and complete paperwork for transactions.
Participate in promotional events and activities to generate interest in Tesla products.
Provide feedback to management regarding customer needs and preferences.
Lead Dispatcher
LIFE ALERT EMERGENCY RESPONSE
12.2014 - 06.2023
Responsibilities and duties included taking incoming emergency and non-emergency calls. Dispatched Police, Fire, or Medical assistance to our subscribers after obtaining all necessary information to appropriately dispatch the correct authorities. Expertise in following and enforcing standards and protocols.
Sales Associate
FOREVER 21
02.2014 - 12.2014
Responsibilities and duties included welcoming and greeting customers in a courteous and professional manner, providing outstanding customer service, organized and maintained floor appearance. Performed all other essential tasks under the instructions of the manager.
Sales Associate
GAP INC.
11.2013 - 02.2014
Responsibilities and duties included welcoming and greeting customers in a courteous and professional manner, providing outstanding customer service, organized and maintained floor appearance. Performed all other essential tasks under the instructions of the manager.
Education
High School Diploma -
Bataan Christian High School
01.2010
Skills
Excellent communication skills, excelling at analyzing problems and being solution driven, strong organizational skills, strong ability to adapt quickly, strong multi tasking skills, strong work ethic under pressure and under deadlines