Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roby Neil Paguio

Northridge,CA

Summary

  • Qualified Dispatcher/Customer service Representative with 7+ years in an extremely fast-paced emergency dispatch call center environment. Personable and professional under pressure. Qualified Vehicle Movement Specialist/Customer service Representative with 6+ months in an extremely fast-paced service center environment. Personable and professional under pressure.

Overview

10
10
years of professional experience

Work History

Vehicle Movement Specialist

TESLA
08.2023 - 04.2024
  • Responsibilities and duties included coordinating the receipt of incoming new and used vehicle inventory. Responsible for lot management, movement of vehicles between Tesla locations, and vehicle readiness for customer delivery.

Experience in Service Advisor duties such as:

  • Provide exceptional customer service to Tesla customers, ensuring that all inquiries are answered in a timely and professional manner.
  • Educate customers on the features and benefits of Tesla products and services.
  • Maintain up-to-date knowledge of Tesla products, services, and promotions.
  • Develop relationships with customers to ensure repeat business and referrals.
  • Utilize sales techniques such as suggestive selling and cross-selling to increase revenue.
  • Process payments and complete paperwork for transactions.
  • Participate in promotional events and activities to generate interest in Tesla products.
  • Provide feedback to management regarding customer needs and preferences.

Lead Dispatcher

LIFE ALERT EMERGENCY RESPONSE
12.2014 - 06.2023
  • Responsibilities and duties included taking incoming emergency and non-emergency calls. Dispatched Police, Fire, or Medical assistance to our subscribers after obtaining all necessary information to appropriately dispatch the correct authorities. Expertise in following and enforcing standards and protocols.

Sales Associate

FOREVER 21
02.2014 - 12.2014
  • Responsibilities and duties included welcoming and greeting customers in a courteous and professional manner, providing outstanding customer service, organized and maintained floor appearance. Performed all other essential tasks under the instructions of the manager.

Sales Associate

GAP INC.
11.2013 - 02.2014
  • Responsibilities and duties included welcoming and greeting customers in a courteous and professional manner, providing outstanding customer service, organized and maintained floor appearance. Performed all other essential tasks under the instructions of the manager.

Education

High School Diploma -

Bataan Christian High School
01.2010

Skills

  • Excellent communication skills, excelling at analyzing problems and being solution driven, strong organizational skills, strong ability to adapt quickly, strong multi tasking skills, strong work ethic under pressure and under deadlines

References

Available upon request

Timeline

Vehicle Movement Specialist

TESLA
08.2023 - 04.2024

Lead Dispatcher

LIFE ALERT EMERGENCY RESPONSE
12.2014 - 06.2023

Sales Associate

FOREVER 21
02.2014 - 12.2014

Sales Associate

GAP INC.
11.2013 - 02.2014

High School Diploma -

Bataan Christian High School
Roby Neil Paguio