Robyn Gemelle Burt
Anchorage,AK
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR and DEI initiatives. Strong communication and interpersonal skills, committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Diversity, Equity and Inclusion Leader
Marsh & McLennan Agency
12.2019 - 02.2023
- Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
- Partnered with global staffing managers to build and produce solutions that delivered prospective diversity applicants through recruiting funnel.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Prekindergarten Teacher
KinderCare Learning Centers
04.2019 - 12.2019
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversation and formal conferences.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Associate Underwriter
Alaska National Insurance Company
03.2018 - 04.2019
- Orchestrated client-centered financial packages factoring in current market trends.
- Developed and deepened client relationships to cement profitable partnerships.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities, and future objectives.
- Promoted successful investment plans with well-organized and smooth presentations.
Underwriting Operations Specialist
Alaska National Insurance Company
02.2017 - 03.2018
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Assisted various departments with change by communicating new improvement plans and expectations.
Rating Technician
Alaska National Insurance Company
05.2016 - 02.2017
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
Child Development Specialist
Campfire Alaska
05.2015 - 05.2016
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Developed level-appropriate lessons and activities to support skill-building needs.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Conducted educational, behavioral and well-being assessments.
Youth Fitness Instructor
The Alaska Club East
03.2014 - 09.2015
- Modeled and reinforced positive behaviors with diverse techniques.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Collaborated with other fitness professionals to develop and implement new programs.
Service Representative
24 Hour Fitness Gym
07.2013 - 03.2014
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Front Desk Receptionist
LA Fitness Sports Club
09.2012 - 06.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor of Arts - English And Creative Writing
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Diversity and Inclusion
- Interpersonal Communication
- Recruitment
- Training and Development
- Project Management
- Leadership
- Employee Relations
- Customer Service
Timeline
Diversity, Equity and Inclusion Leader
Marsh & McLennan Agency
12.2019 - 02.2023
Prekindergarten Teacher
KinderCare Learning Centers
04.2019 - 12.2019
Associate Underwriter
Alaska National Insurance Company
03.2018 - 04.2019
Underwriting Operations Specialist
Alaska National Insurance Company
02.2017 - 03.2018
Rating Technician
Alaska National Insurance Company
05.2016 - 02.2017
Child Development Specialist
Campfire Alaska
05.2015 - 05.2016
Youth Fitness Instructor
The Alaska Club East
03.2014 - 09.2015
Service Representative
24 Hour Fitness Gym
07.2013 - 03.2014
Front Desk Receptionist
LA Fitness Sports Club
09.2012 - 06.2013
Bachelor of Arts - English And Creative Writing
Southern New Hampshire University
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