Robyn Grace
Attleboro,MA
Summary
I am looking to establish a full-time position as a Customer Service Representative. I am a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, I ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. With over 15 years working remotely, so you can know that I am a self-starter, reliable and dependable.
Overview
2026
2026
years of professional experience
Work History
Crossing Guard
City of Attleboro
2025 - Current
- Ensured safe crossing for pedestrians at busy intersections and school zones.
- Provided clear directions to children and parents, enhancing overall safety awareness.
- Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.
Artistic Designer / Owner
Grace Eternal Design
2021 - Current
- Led design projects from concept to completion, ensuring alignment with client vision and brand identity.
- Streamlined design processes to improve efficiency, reducing project turnaround times significantly.
- Utilized advanced design software and tools to create visually compelling products aligned with client specifications.
- Developed and maintained strong client relationships, resulting in repeat business and positive referrals within the industry.
Delivery Driver and Personal Shopper
Door Dash / Instacart
2023 - 2025
- Shop for items at various stores for customers
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Order Entry Clerk
NTI (IRS Contract)
2016 - 2021
- Processed high volumes of calls with accuracy and attention to detail.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Utilized IRS order entry systems to ensure timely data input and updates.
- Completed accurate order entry and data verification.
- Assisted customers with product and service selections.
Sales and Operations Manager / Owner
Merry Dickens Entertainment
2003 - 2016
- Increased gross revenue over 900% in less than 3 years
- Implemented advanced CRM tools to manage client relationships and track sales performance metrics.
- Analyzed market trends to identify growth opportunities and develop strategic sales initiatives.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Coordinated training programs to improve sales techniques and product knowledge across the team.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
Service Coordinator / Dispatcher
Siemens Building Technologies
2008 - 2012
- Coordinated service requests to ensure timely response and resolution of customer issues.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Streamlined communication between technicians, sales and customers for improved project clarity.
- Implemented process improvements that enhanced efficiency in service delivery operations.
- Managed scheduling of service technicians to optimize resource allocation and minimize downtime.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Service Coordinator / Administration
PayPhone, LLC
1998 - 2007
- Coordinated service requests and ensured timely response from technical support teams.
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Managed scheduling of field technicians to optimize resource allocation and reduce downtime.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Education
High School Diploma - Academics, Music
Ponaganset High School
North Scituate, RISkills
- Remote Worker
- Dependability
- Effective Customer Communication
- Time Management
- Attention to Detail
- Problem-Solving Abilities
- Multitasking
- Reliability
- Management
- Customer Service
- Scheduling
- Microsoft Office (Word, Excel, Outlook)
- Email and Internet
- Data Entry; Typing 50 wpm
Timeline
Crossing Guard
City of Attleboro
2025 - Current
Artistic Designer / Owner
Grace Eternal Design
2021 - Current
Delivery Driver and Personal Shopper
Door Dash / Instacart
2023 - 2025
Order Entry Clerk
NTI (IRS Contract)
2016 - 2021
Sales and Operations Manager / Owner
Merry Dickens Entertainment
2003 - 2016
Service Coordinator / Dispatcher
Siemens Building Technologies
2008 - 2012
Service Coordinator / Administration
PayPhone, LLC
1998 - 2007
High School Diploma - Academics, Music
Ponaganset High School