Robyn 'Kyle' Johnson

• Performed in-depth research into topics to write clear and accurate copy.
• Used strong grammar and research skills to craft well-written, mistake-free copy.
• Delivered complex communications, driving implementations and other high visibility growth projects.
• Transcribed, edited, cover-design, Kindle formatting, available on Amazon:

Wallace, Charles. The Power of Being Connected. Baton Rouge, LA Bishop Charles Wallace, March 2012

Stewart, Dorothy L. Stewart. Questions Often Overlooked in the Body of Christ Volume 1. Baton Rouge, LA, Dr. Dorothy L. Stewart, March 2012

Stewart, Dorothy L. Stewart. A Demon Called Rejection: Fear is Not My Friend. Baton Rouge, LA, Dr. Dorothy L. Stewart, October 2012.

Alexander, Kyle. Badass Christian. Baton Rouge, LA, Habakkuk Transcription, November 2013

• Supported end users in using software applications.
• Communicated with IT to daily tasks on track.
• Partnered with risk management team on development of scope for risk assessments.
• Created and maintained required databases, spreadsheets and tracking mechanisms.
• Consulted with internal departments to identify customer needs to include in project objectives.
• Defined database design technical manual specifications based upon position requirements.

• Transcribed audio and edited content for course material
• Wrote detailed manuals for use and maintenance of Student Worker Program to be monitored by USCIS and Homeland Security.
• Developed and authored technical information for internal and external utilization to correct deficiencies and/or citations from Board of Regents for faith based school.

• Edited documents for grammar, clarity, content and formatting.
• Maintained professional and technical knowledge by attending workshops, seminars and lectures.
• Worked with internal team to obtain in-depth understanding of products.
• Created user documentation for various materials and developed how-to guides and instruction manuals.
• Developed and authored technical information for internal and external utilization.
• Collaborated with teams on product development and implementations.

• Identified, corrected and reported data entry errors.
• Completed accurate and efficient data entry and database updates to support business operations.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Sorted source documents and organized to be filed.
• Proofread and edited documents to correct errors.
• Exceeded quality goals to support team productivity.

• Set up equipment for staff use, performing or properly installing cables, operating systems or software.
• Maintained positive working relationship with fellow state regulators and management.
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• Developed training materials and procedures or trained users in proper use of hardware or software.
• Maintained audit trail and statistical records of problems and conditions reported by client.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Maintained records of data communication transactions, problems and remedial actions or installation activities.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Oversaw daily performance of computer systems.

• Produced internal and external documents and systems that met DSS and Health Standards expectations for licensing.
• Maintained professional and technical knowledge by attending workshops, seminars and lectures.
• Wrote detailed manuals for use and maintenance of Personal Care Attendant Module.

• Set up equipment for company use, performing or properly installing cables, operating systems or software.
• 
  
• Maintained positive working relationship with fellow state regulators and management.
• Developed training materials and procedures or trained users in proper use of hardware or software.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Evaluated software or hardware to recommend improvements or upgrades.
• Supervised and directed workers engaged in installation of data communication equipment and software.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Performed variety of clerical and administrative duties pertaining to on-site support.

• Set up equipment for students use, performing or properly installing cables, operating systems or software.
• Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
• Facilitated computer lab sessions
• Collaborated with staff members on curriculum planning and incorporation of computers into different class lesson plans.
• Conducted student assessments to measure progress and growth.
• Planned and led lessons on basic computer skills, keyboard techniques and internet use.
• Taught internet safety tips and online etiquette.
• Cultivated classroom environment centered on encouraging student engagement and performance with computer science work.

• Set up equipment for students use, performing or properly installing cables, operating systems or software.
• Planned and led lessons on basic computer skills, keyboard techniques and internet use.
• Instructed students on methods for streamlining work using available tips and tricks like shortcut keys and icons.
• Monitored student progress through frequent assessments of various computer tasks.
• Oversaw daily performance of computer systems.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Performed variety of clerical and administrative duties pertaining to on-site support.

• Opened service tickets for clients, documenting user information and description of problem.
• Supported customers with password resets and account customization.
• Resolved Level 1 technical issues with software, hardware and peripherals.
• Fielded help desk customer questions and fulfilled requests.