Robyn M. Lee
East Orange,NJ
Summary
Dedicated and customer-oriented server with a track record of over 5 years of exemplary service in the hospitality industry. Proficient in delivering top-notch dining experiences, honing skills through extensive experience in various restaurant settings. With a keen attention to detail and a passion for exceeding customer expectations, Adept at handling high-pressure situations with grace and efficiency. The commitment to excellence and strong communication skills making an invaluable asset to any dining establishment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
First Class Lounge Agent
WFS Worldwide Flight Services
05.2023 - 02.2024
- Attend to guest complaints, inquiries, and requests; refer problems to supervisor/Assistant Manager if unable to assist.
- Set up for Breakfast, High-Tea & Happy Hour and ensure timely replenishment of amenities.
- Review and update customer information to maintain up-to-date records for high-quality service.
- Scan boarding passes and provide access to lounge for over 300 guests daily, while also informing guests about access and membership information they may not be aware of.
- Provide detailed explanations of gates and boarding times to guests, ensuring smooth navigation through airport process.
Server
The Cheesecake Factory
02.2022 - 12.2022
- Take food and beverage orders accurately, ensuring special requests and dietary preferences are noted.
- Knowledgeably explain menu items, including memorizing 38 cheesecakes, providing recommendations and answering questions.
- Deliver orders promptly and efficiently, ensuring accuracy in presentation and adherence to restaurant standards.
- Provide attentive and friendly service throughout meal, anticipating and addressing guest needs, and ensuring overall satisfaction.
- Assisted customers with diverse needs in navigating the menu and ensuring a pleasant dining experience in a high-end restaurant with social relevancy and intentionality, managing multiple 6-top sections
Server
Buffalo Wild Wings
01.2021 - 12.2021
- Assist in training 2+ new servers on restaurant policies, procedures, and service techniques.
- Managed and serviced seven 5-top sections during peak seasons, ensuring efficient service and guest satisfaction.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Monitor inventory levels of dining supplies, such as utensils, linens, and condiments, and communicate replenishment needs to management when below 50%.
- Collaborate with kitchen staff to ensure timely and accurate delivery of food orders to guests.
CHHA/CNA
Griswold Home Care
02.2015 - 01.2020
- Assist clients with daily living activities, such as bathing, dressing, grooming, and toileting.
- Provide emotional support and companionship to clients and family members.
- Document care provided in accordance with agency policies and procedures.
- Communicate effectively with clients, their families, and healthcare team.
- Monitor clients' health and well-being, reporting any changes or concerns to appropriate healthcare professionals.
- Supported needs of [Number]+ residents under long-term care.
Education
Cyber Security Degree Pending -
Essex Community College
Newark, NJ08.2022
Skills
- Dynamic Communication
- Exceptional Customer Service
- Comprehensive Product Knowledge Proficiency
- Precision Time Management Skills
- Collaborative Teamwork Synergy
- Performance-Enhancing Adaptability
- Strategic Problem-Solving
- Impeccable Attention to Detail Precision
- Persuasive Upselling Tactics
- Intuitive Emotional Intelligence
Certification
- CHHA/CNA
- CompTIA Cysa+ Pending
Timeline
First Class Lounge Agent
WFS Worldwide Flight Services
05.2023 - 02.2024
Server
The Cheesecake Factory
02.2022 - 12.2022
Server
Buffalo Wild Wings
01.2021 - 12.2021
CHHA/CNA
Griswold Home Care
02.2015 - 01.2020
Cyber Security Degree Pending -
Essex Community College
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