Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robyn M. Lee

East Orange,NJ

Summary

Dedicated and customer-oriented server with a track record of over 5 years of exemplary service in the hospitality industry. Proficient in delivering top-notch dining experiences, honing skills through extensive experience in various restaurant settings. With a keen attention to detail and a passion for exceeding customer expectations, Adept at handling high-pressure situations with grace and efficiency. The commitment to excellence and strong communication skills making an invaluable asset to any dining establishment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

First Class Lounge Agent

WFS Worldwide Flight Services
05.2023 - 02.2024
  • Attend to guest complaints, inquiries, and requests; refer problems to supervisor/Assistant Manager if unable to assist.
  • Set up for Breakfast, High-Tea & Happy Hour and ensure timely replenishment of amenities.
  • Review and update customer information to maintain up-to-date records for high-quality service.
  • Scan boarding passes and provide access to lounge for over 300 guests daily, while also informing guests about access and membership information they may not be aware of.
  • Provide detailed explanations of gates and boarding times to guests, ensuring smooth navigation through airport process.

Server

The Cheesecake Factory
02.2022 - 12.2022
  • Take food and beverage orders accurately, ensuring special requests and dietary preferences are noted.
  • Knowledgeably explain menu items, including memorizing 38 cheesecakes, providing recommendations and answering questions.
  • Deliver orders promptly and efficiently, ensuring accuracy in presentation and adherence to restaurant standards.
  • Provide attentive and friendly service throughout meal, anticipating and addressing guest needs, and ensuring overall satisfaction.
  • Assisted customers with diverse needs in navigating the menu and ensuring a pleasant dining experience in a high-end restaurant with social relevancy and intentionality, managing multiple 6-top sections

Server

Buffalo Wild Wings
01.2021 - 12.2021
  • Assist in training 2+ new servers on restaurant policies, procedures, and service techniques.
  • Managed and serviced seven 5-top sections during peak seasons, ensuring efficient service and guest satisfaction.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Monitor inventory levels of dining supplies, such as utensils, linens, and condiments, and communicate replenishment needs to management when below 50%.
  • Collaborate with kitchen staff to ensure timely and accurate delivery of food orders to guests.

CHHA/CNA

Griswold Home Care
02.2015 - 01.2020
  • Assist clients with daily living activities, such as bathing, dressing, grooming, and toileting.
  • Provide emotional support and companionship to clients and family members.
  • Document care provided in accordance with agency policies and procedures.
  • Communicate effectively with clients, their families, and healthcare team.
  • Monitor clients' health and well-being, reporting any changes or concerns to appropriate healthcare professionals.
  • Supported needs of [Number]+ residents under long-term care.

Education

Cyber Security Degree Pending -

Essex Community College
Newark, NJ
08.2022

Skills

  • Dynamic Communication
  • Exceptional Customer Service
  • Comprehensive Product Knowledge Proficiency
  • Precision Time Management Skills
  • Collaborative Teamwork Synergy
  • Performance-Enhancing Adaptability
  • Strategic Problem-Solving
  • Impeccable Attention to Detail Precision
  • Persuasive Upselling Tactics
  • Intuitive Emotional Intelligence

Certification

  • CHHA/CNA
  • CompTIA Cysa+ Pending

Timeline

First Class Lounge Agent

WFS Worldwide Flight Services
05.2023 - 02.2024

Server

The Cheesecake Factory
02.2022 - 12.2022

Server

Buffalo Wild Wings
01.2021 - 12.2021

CHHA/CNA

Griswold Home Care
02.2015 - 01.2020

Cyber Security Degree Pending -

Essex Community College

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Robyn M. Lee