Robynn Andrade
Sacramento,CA
Summary
Dynamic Employment Program Representative with a proven track record at the Employment Development Department, excelling in customer service and workshop facilitation. Skilled in data management and problem-solving, I effectively connect job seekers with opportunities, enhancing operational efficiency and achieving high satisfaction rates. Committed to empowering individuals through tailored career support.
Overview
11
11
years of professional experience
Work History
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
01.2025 - Current
- Delivered customer service to job seekers and employers, facilitating resume development and career counseling.
- Conducted job search workshops and orientations for Unemployment Insurance claimants and job seekers.
- Supported employers with job postings, candidate screenings, and recruitment services via CalJOBS.
- Represented America's Job Center of California at job fairs and community events to connect employers with candidates.
- Coordinated business outreach and hiring events while supporting companies facing layoffs through Rapid Response services.
- Maintained accurate records of 350+ customer interactions using CalJOBS and other tracking systems.
- Managed administrative tasks, including reporting, data analysis, and special projects as assigned.
OFFICE ASSISTANT II
Public Defender's Office - Sacramento County
04.2024 - 12.2024
- Used Microsoft Office programs (Word, Excel, Outlook) to handle communications, data tracking, and report creation.
- Handled confidential and sensitive information, supporting attorneys in maintaining effective client communication.
- Supported attorneys with clerical duties, streamlined office processes, and ensured operational efficiency.
- Maintained organized case files, ensured accurate data entry in case management systems, and ensured that confidential information is accurately tracked and accessible.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
RETAIL ASSOCIATE MANAGER
T-Mobile USA, Inc.
03.2014 - 03.2024
- Recruited and managed a sales team of over 16 employees to enhance performance.
- Updated sales reports to increase store revenue using data-driven strategies.
- Created effective office systems to boost operational efficiency in personnel performance.
- Executed management directives to streamline processes, delegating clerical tasks effectively.
- Resolved customer inquiries, maintaining a Net Promoter Score of 95.
- Motivated sales team through targeted training to consistently achieve targets.
- Analyzed sales data to identify trends and improve service delivery.
- Monitored cash register transactions, ensuring accuracy in funds collected.
Education
HIGH SCHOOL DIPLOMA -
Sacramento New Technology High
CA12.2010
Some College (No Degree) -
San Francisco State University
San Francisco, CASkills
- Web design and development
- Data management
- Administrative support
- File organization
- Organizational skills
- Active listening
- Attention to detail
- Professional discretion
- Problem solving
- Computer literacy
- Workshop facilitation
Timeline
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
01.2025 - Current
OFFICE ASSISTANT II
Public Defender's Office - Sacramento County
04.2024 - 12.2024
RETAIL ASSOCIATE MANAGER
T-Mobile USA, Inc.
03.2014 - 03.2024
HIGH SCHOOL DIPLOMA -
Sacramento New Technology High
Some College (No Degree) -
San Francisco State University
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